Senior Housekeeping Supervisor (Rosebank)

Elchemie; Gauteng; On-site; ZAR 91,000 - 109,000; Full time

Job summary

Elchemie in Gauteng is seeking a Senior Housekeeping Leader to direct shift activities, manage staff, and maintain 4/5-star hygiene and aesthetics across rooms and public areas.

You will conduct high-level quality audits, mentor junior supervisors, and act as the main liaison with the client’s management, ensuring SLA compliance and smooth handovers.

Qualifications

• Minimum 3–5 years in senior or lead supervisory roles in hotel housekeeping.
• Proven track record in leading teams and conducting quality audits.
• Knowledge of chemical management, linen count protocols, and room inspections.

Responsibilities

• Direct and oversee shift-to-shift floor activities and staff deployment.
• Conduct high-level room inspections and public area audits to meet standards.
• Lead and mentor junior supervisors, room attendants and cleaning staff.
• Liaise with client’s Executive Housekeeper and site management on requests.
• Oversee stock controls for linen, amenities, and chemicals; monitor costs.
• Support HR admin, safety talks, and compliance with OHS guidelines.

Skills

Leadership

Quality auditing

Client liaison

Inventory management

IR/discipline procedures

Education

Matric / Grade 12

Hospitality management qualification

Job description

What you’ll be doing

• Senior Operational Leadership: Direct and oversee shift-to-shift floor activities, taking senior ownership of daily room allocations, staff deployment, and handover execution across teams.
• Advanced Quality Assurance & Auditing: Conduct rigorous high-level room inspections (converting Vacant Dirty to Vacant Ready status) and public area audits to enforce uncompromising 4/5-star hospitality hygiene and aesthetic standards.
• Team Supervision & Mentorship: Lead, motivate, and mentor junior supervisors, room attendants, and cleaning staff; manage shift rosters, control absenteeism, and drive continuous on-the-job training.
• Stakeholder & Client Liaison: Act as a key daily liaison with the client’s Executive Housekeeper and site management; handle complex guest/client requests, resolve escalated queries promptly, and safeguard SLA compliance.
• Inventory, Cost & Asset Control: Oversee strict daily and monthly stock controls for linen, guest amenities, and cleaning chemicals; monitor chemical dilution ratios and audit equipment maintenance to minimize wastage and control site costs.
• Compliance & HR Administration: Assist Contract Management with basic site HR functions, enforce IR/disciplinary protocols, lead safety toolbox talks, and ensure strict compliance with OHS guidelines.

What you’ll need

• Work Experience: Minimum 3-5 years of senior or lead supervisory experience strictly within Hotel Housekeeping Operations (Commercial Hotels, Resorts, or Luxury Hospitality environments).
• Proven Senior Capabilities: Demonstrated track record in leading teams, conducting senior-level quality audits, managing room turnarounds, and handling client-facing communication.
• Technical Industry Expertise: Expert knowledge of hotel housekeeping standards, chemical management/MSDS, linen count protocols, and room inspection workflows.
• Interpersonal & Leadership Skills: Exceptional people leadership, diplomacy, problem-solving skills, and the authority to command respect while fostering team cohesion.
• Shift Availability: Fully flexible and prepared to work rotating shift schedules, including night shifts, weekends, and public holidays as required by hotel operations.
• Transport: Must have reliable, dependable transport to ensure punctual arrival for shift handovers in Rosebank.
• Education: Matric pass required; Tertiary qualification in Hospitality Management or Operations is highly advantageous.

What is in it for you?

• Stability & Career Elevation: Permanent position with a major national service provider, structured to fast-track high performers into Assistant Contract Manager and Contract Manager roles.
• Competitive Remuneration: R9 000 CTC (includes 5.25% provident fund contribution).
• Professional Environment: A high-performance culture that values senior leadership, operational ownership, and service excellence.

A Few Things to Know

• Schedule: Shift work required (flexible rotation across days, nights, weekends, and holidays).
• Transport: Reliable transport to ensure punctual arrival for shift handovers in Rosebank is essential.

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