CONTACT CENTRE TEAM LEADER – SALES | CONTRACT

Isilumko Staffing; Oos-Kaap; On-site; ZAR 280,000 - 380,000; Part time

Job summary

Isilumko Staffing is seeking an experienced Contact Centre Team Leader – Sales for a contract role in Gqeberha. You will lead a high-performing sales team, coach members, and drive achievement of targets while maintaining quality standards.

The ideal candidate has a Matric and a Diploma, with at least 3 years of sales team leadership in a call centre and a proven track record of meeting KPIs. You will shape coaching, performance management and customer engagement strategies.

Qualifications

• Matric and a Diploma in a relevant field.
• Minimum 3 years' experience leading a sales team within a call centre/contact centre environment.
• Proven experience managing sales targets and KPIs.
• Experience in coaching, mentoring and performance management.

Responsibilities

• Lead, motivate and manage a team of sales consultants.
• Drive daily, weekly and monthly sales targets.
• Monitor team performance against KPIs and sales objectives.
• Coach and mentor consultants to improve sales performance.
• Identify performance gaps and implement interventions.
• Support the team with sales techniques, objection handling and customer engagement.
• Analyse sales and performance reports and provide feedback.
• Manage escalated customer queries where required.
• Ensure adherence to quality, compliance and operational standards.
• Promote accountability, teamwork and a strong performance culture.

Skills

Leadership

Coaching

Sales targets

Performance mgmt

Communication

Analytics

Conflict management

Resilience

Education

Matric

Diploma in a relevant field

Job description

CONTACT CENTRE TEAM LEADER - SALES | CONTRACT
Location: Gqeberha
Employment Type: Contract

A leading financial services environment is looking for an experienced Contact Centre Team Leader – Sales to lead, coach and drive the performance of a high-performing sales team.

Minimum Requirements

• Matric

• Diploma in a relevant field

• Minimum 3 years' experience leading a sales team within a call centre/contact centre environment

• Proven experience managing sales targets and KPIs

• Experience in coaching, mentoring and performance management

• Strong understanding of contact centre sales processes and customer service standards

Key Responsibilities

• Lead, motivate and manage a team of sales consultants

• Drive daily, weekly and monthly sales targets

• Monitor team performance against agreed KPIs and sales objectives

• Coach and mentor consultants to improve sales performance

• Identify performance gaps and implement appropriate interventions

• Support the team with sales techniques, objection handling and customer engagement

• Analyse sales and performance reports and provide feedback

• Manage escalated customer queries where required

• Ensure adherence to quality, compliance and operational standards

• Promote accountability, teamwork and a strong performance culture

Key Skills & Competencies

• Strong leadership and people management skills

• Excellent coaching and mentoring ability

• Strong sales and commercial acumen

• Performance-driven and target-oriented

• Excellent communication and interpersonal skills

• Good analytical and problem-solving abilities

• Ability to manage conflict and difficult situations

• Resilient and able to perform in a fast-paced contact centre environment

Only candidates meeting the minimum requirements will be considered.