CONTACT CENTRE TEAM LEADER – SALES | CONTRACT

Isilumko Staffing; Durban; On-site; ZAR 300,000 - 450,000; Part time

Job summary

Isilumko Staffing in Durban seeks a Life Insurance Sales Consultant – Team Leader to coach a high-performing call centre sales team. You will drive daily, weekly and monthly targets while maintaining quality and service standards.

The role requires a Diploma and 3+ years of leadership experience in a sales-driven contact centre, with a proven track record of hitting KPIs and mentoring staff to improve performance.

Qualifications

• Matric is the minimum academic requirement.
• Diploma in a relevant field is required.
• Minimum 3 years’ experience leading a sales team in a call centre environment.
• Experience managing sales targets and KPIs.
• Experience coaching, mentoring and performance management.
• Strong understanding of contact centre sales processes and customer service standards.

Responsibilities

• Lead, motivate and manage a team of sales consultants.
• Drive daily, weekly and monthly sales targets.
• Monitor performance against KPIs and sales objectives.
• Coach and mentor consultants to improve sales performance.
• Identify performance gaps and implement interventions.
• Support the team with sales techniques, objection handling and customer engagement.
• Analyse reports and provide feedback.
• Manage escalated customer queries when required.
• Ensure adherence to quality, compliance and standards.
• Promote accountability and a high-performance culture.

Skills

Team leadership

Coaching & mentoring

Sales targets & KPIs

Customer service

Communication

Education

Diploma in a relevant field

Job description

LIFE INSURANCE SALES CONSULTANT – Team Leader – Sales| CONTRACT

Location: Durban

Contract: Contract Position

Minimum Requirements

• Matric
• Diploma in a relevant field
• Minimum 3 years’ experience leading a sales team within a call centre/contact centre environment
• Proven experience managing sales targets and KPIs
• Experience in coaching, mentoring and performance management
• Strong understanding of contact centre sales processes and customer service standards

Key Responsibilities

• Lead, motivate and manage a team of sales consultants
• Drive daily, weekly and monthly sales targets
• Monitor team performance against agreed KPIs and sales objectives
• Coach and mentor consultants to improve sales performance
• Identify performance gaps and implement appropriate interventions
• Support the team with sales techniques, objection handling and customer engagement
• Analyse sales and performance reports and provide feedback
• Manage escalated customer queries where required
• Ensure adherence to quality, compliance and operational standards
• Promote accountability, teamwork and a strong performance culture

Key Skills & Competencies

• Strong leadership and people management skills
• Excellent coaching and mentoring ability
• Strong sales and commercial acumen
• Performance-driven and target-oriented
• Excellent communication and interpersonal skills
• Good analytical and problem-solving abilities
• Ability to manage conflict and difficult situations
• Resilient and able to perform in a fast-paced contact centre environment

Only candidates meeting the minimum requirements will be considered.