CONTACT CENTRE TEAM LEADER – SALES | CONTRACT

Isilumko Staffing; Gqeberha; On-site; ZAR 240,000 - 420,000; Part time

Job summary

Isilumko Staffing in Gqeberha is seeking a Contact Centre Team Leader – Sales on a contract basis to lead, coach and drive a high-performing sales team in a financial services environment.

You will manage daily targets, monitor KPIs, mentor consultants, and ensure quality and compliance while promoting accountability and a strong performance culture. The role demands strong leadership and hands-on coaching to improve sales outcomes and customer engagement across multiple channels.

Qualifications

• Matric
• Diploma in a relevant field
• Minimum 3 years' experience leading a sales team within a call centre/contact centre environment
• Proven experience managing sales targets and KPIs
• Experience in coaching, mentoring and performance management
• Strong understanding of contact centre sales processes and customer service standards

Responsibilities

• Lead, motivate and manage a team of sales consultants
• Drive daily, weekly and monthly sales targets
• Monitor team performance against agreed KPIs and sales objectives
• Coach and mentor consultants to improve sales performance
• Identify performance gaps and implement appropriate interventions
• Support the team with sales techniques, objection handling and customer engagement
• Analyse sales and performance reports and provide feedback
• Manage escalated customer queries where required
• Ensure adherence to quality, compliance and operational standards
• Promote accountability, teamwork and a strong performance culture

Skills

Team leadership

Coaching & mentoring

Sales targets & KPIs

Customer service

Communication skills

Problem solving

Education

Matric

Diploma in a relevant field

Job description

CONTACT CENTRE TEAM LEADER - SALES | CONTRACT
Location: Gqeberha
Employment Type: Contract

A leading financial services environment is looking for an experienced Contact Centre Team Leader – Sales to lead, coach and drive the performance of a high-performing sales team.

Minimum Requirements

• Matric

• Diploma in a relevant field

• Minimum 3 years' experience leading a sales team within a call centre/contact centre environment

• Proven experience managing sales targets and KPIs

• Experience in coaching, mentoring and performance management

• Strong understanding of contact centre sales processes and customer service standards

Key Responsibilities

• Lead, motivate and manage a team of sales consultants

• Drive daily, weekly and monthly sales targets

• Monitor team performance against agreed KPIs and sales objectives

• Coach and mentor consultants to improve sales performance

• Identify performance gaps and implement appropriate interventions

• Support the team with sales techniques, objection handling and customer engagement

• Analyse sales and performance reports and provide feedback

• Manage escalated customer queries where required

• Ensure adherence to quality, compliance and operational standards

• Promote accountability, teamwork and a strong performance culture

Key Skills & Competencies

• Strong leadership and people management skills

• Excellent coaching and mentoring ability

• Strong sales and commercial acumen

• Performance-driven and target-oriented

• Excellent communication and interpersonal skills

• Good analytical and problem-solving abilities

• Ability to manage conflict and difficult situations

• Resilient and able to perform in a fast-paced contact centre environment

Only candidates meeting the minimum requirements will be considered.