Call Centre Sales Manager

JenRecruitment PTY Ltd; Durbanville; On-site; ZAR 550,000 - 850,000; Full time

Job summary

JenRecruitment PTY Ltd is seeking an experienced Sales Manager to lead a high-performing sales team in a fast-paced call centre environment. You will drive sales performance, coach consultants and ensure targets are met.

Responsibilities include managing the lead pipeline, monitoring SLA requirements, analysing sales data and reporting on performance. RE5 certification is essential and experience in financial services or health insurance is advantageous.

Qualifications

• Minimum 3 years' sales management or supervisory experience.
• Call centre experience preferred.
• RE5 certificate essential.
• RE1 advantageous.
• NQF Level 5 or higher relevant qualification.

Responsibilities

• Manage and motivate a team of sales consultants.
• Set and monitor individual and team sales targets.
• Drive sales performance and achievement of objectives.
• Provide coaching, feedback and performance support.
• Coordinate sales and product training.
• Monitor online sales activities.
• Manage the lead pipeline and associated SLA requirements.
• Analyse sales data and identify areas for improvement.
• Compile sales reports and monitor performance.
• Ensure effective use of processes and systems.

Skills

Leadership

People management

Communication

Analytical abilities

Target-driven

Education

RE5 certificate

NQF 5 or higher

Job description

We are looking for an experienced Sales Manager to lead and develop a high-performing sales team within a fast-paced call centre environment.

The successful candidate will be responsible for driving sales performance, managing targets, coaching consultants and ensuring the team consistently achieves its objectives.

Key Responsibilities:

• Manage and motivate a team of sales consultants

• Set and monitor individual and team sales targets

• Drive sales performance and achievement of objectives

• Provide coaching, feedback and performance support

• Coordinate sales and product training

• Monitor online sales activities

• Manage the lead pipeline and associated SLA requirements

• Analyse sales data and identify areas for improvement

• Compile sales reports and monitor performance

• Ensure effective use of processes and systems

Requirements:

• Minimum 3 years' sales management or supervisory experience

• Call centre experience preferably

• Experience in medical scheme advice/services advantageous

• Financial services or health insurance experience advantageous

• RE5 certificate essential

• RE1 advantageous

• NQF Level 5 or higher relevant qualification

• Strong leadership and people management skills

• Target-driven with excellent communication and analytical abilities

• Strong client service orientation

Remuneration:

Basic salary + monthly incentives + annual performance bonus + pension fund.

Application Notice

We receive a high volume of applications and carefully review each one. If you do not hear from us within 14 days, please consider your application unsuccessful. By applying, you consent to your information being processed and stored for recruitment purposes in line with POPIA.