Contact Centre Orders Clerk

The Globevest Group; Midrand; On-site; ZAR 134,000 - 190,000; Full time

Job summary

The Globevest Group is seeking a Contact Centre Orders Clerk in Midrand to handle incoming calls, emails and order processing. You will resolve customer complaints, upsell where appropriate, and ensure orders are accurately captured in the system.

Ideal candidates have 1–3 years in a call centre, strong data entry and communication skills, and proficiency in MS Office and SAP. This role is permanent and location-based in Midrand, South Africa.

Qualifications

• Grade 12; post matric customer service qualification advantageous.
• 1–3 years in a call centre environment.
• Proficient in MS Office and SAP; data entry accuracy.

Responsibilities

• Answering incoming calls and respond to customer emails.
• Manage and resolve customer complaints and upsell where appropriate.
• Accurately place customer orders in the system and process forms.
• Escalate issues to supervisors and track follow-up actions.
• Provide product and service information and meet sales targets.
• Maintain call centre records and reports; follow SLA guidelines.

Skills

Customer service

Data entry

Listening skills

Verbal communication

Written communication

Teamwork

Problem solving

Education

Grade 12

Post matric customer services qualification

Tools

SAP

MS Office

Job description

Salary: Market related

Location: Midrand

Job type: Permanent

Industry: FMCG

Reference: MJ.CCOC.ABC.23102026

COMPANY DESCRIPTION:

Our client, a well-established company within the FMCG sector, is looking for a Contact Centre Orders Clerk to join their team.

JOB DESCRIPTION / PURPOSE:

MAIN DUTIES & RESPONSIBILITIES:

• Answering incoming calls and respond to customer emails
• Management and resolving of customer complaints
• Sell products and accurately place customer orders in the computer system
• Identify and escalat issues to supervisors
• Provide product and service information to customers
• Achieve and maintain weekly and monthly sales targets
• Adhere to the Company credit and sales policies
• Research, identify and resolve customer complaints
• Process orders, forms and applications
• Document all call information according to standard operating procedures
• Recognize, document and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports and maintain the Call Centre SLA's
• Handle any ad hoc campaigns and/or duties as assigned

EDUCATIONAL REQUIREMENTS:

• Grade 12
• Post matric customer services or related qualification will be advantageous

EXPERIENCE AND SKILLS REQUIRED:

• At least 1 – 3 years' experience in a call centre environment
• Proficient in relevant computer applications – MS Office, SAP
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal and written communication skills
• Ability to work independently as well as in a team
• Good listening and problem-solving skills
• Motivated and self-driven individual

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