Concierge - Randburg

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and gratuities

On-site role in a prime location in GA

Diverse clientele interaction

Employee benefits package including健康?

Job summary

Placements24 is seeking a personable Concierge for an on-site role at a prestigious establishment in Randburg, Gauteng. You will warmly greet guests, assist with local recommendations, bookings, and special arrangements, ensuring memorable experiences through proactive service.

Ideal candidates have at least 2 years of concierge or guest service experience, deep knowledge of Randburg, and the ability to multitask under pressure while maintaining top-tier professionalism.

Qualifications

• Minimum 2 years of concierge or guest service experience.
• Excellent knowledge of Randburg and surrounding areas.
• Exceptional interpersonal, communication, and problem-solving skills.
• Ability to multitask and remain calm under pressure.
• Proficiency in using hotel systems and concierge software.

Responsibilities

• Assist guests with inquiries regarding hotel services, local attractions, dining, and entertainment.
• Make reservations for restaurants, tours, transportation, and other guest services.
• Handle guest requests and complaints with professionalism and efficiency.
• Maintain an up-to-date knowledge of local events, attractions, and transportation options.
• Coordinate with various departments to ensure guest requests are fulfilled promptly.
• Provide a warm and welcoming presence at the hotel's entrance or concierge desk.

Skills

Interpersonal skills

Communication

Problem-solving

Multitasking

Tools

Hotel systems software

Job description

About the Role

Our client is looking for a personable and knowledgeable Concierge to provide exceptional service to guests at their prestigious establishment in Randburg, Gauteng . This role is the face of guest services, responsible for assisting guests with a wide range of requests, from local recommendations and tour bookings to special arrangements and resolving immediate needs. The ideal candidate is a problem-solver with an extensive knowledge of the local area and a passion for creating memorable guest experiences through meticulous attention to detail and proactive service, all performed on-site.

Key Responsibilities

• Assist guests with inquiries regarding hotel services, local attractions, dining, and entertainment.
• Make reservations for restaurants, tours, transportation, and other guest services.
• Handle guest requests and complaints with professionalism and efficiency.
• Maintain an up-to-date knowledge of local events, attractions, and transportation options.
• Coordinate with various departments to ensure guest requests are fulfilled promptly.
• Provide a warm and welcoming presence at the hotel's entrance or concierge desk.

Requirements

• Minimum 2 years of experience as a Concierge or in a similar guest service role in the hospitality industry.
• Excellent knowledge of Randburg and surrounding areas, including attractions, dining, and events.
• Exceptional interpersonal, communication, and problem-solving skills.
• Ability to multitask and remain calm under pressure.
• Proficiency in using hotel systems and concierge software.

Benefits

• Competitive salary and potential for gratuities.
• On-site role in a prime location in Gauteng .
• Opportunities to interact with a diverse clientele.
• Employee benefits package including health insurance.
• A professional and elegant work environment.