Concierge

Placements24; Sandton; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Training opportunities

Meals provided

Prestigious Sandton role

Job summary

Placements24 is assisting a luxury hotel in Sandton by seeking a sophisticated Concierge to deliver unparalleled guest services. You’ll anticipate needs, provide insider knowledge, and coordinate dining, entertainment, transportation and local activities for a discerning clientele.

The ideal candidate has exceptional communication, a deep knowledge of the local area, and a polished, discreet demeanor, with experience in luxury hospitality and familiarity with concierge software.

Qualifications

• Proven experience as a Concierge in a luxury hotel or high-end hospitality.
• Extensive knowledge of local dining, entertainment, and attractions.
• Excellent communication and interpersonal skills.
• Impeccable grooming and discreet demeanor.
• Proficiency with concierge software and reservation systems.
• Ability to multitask and stay calm under pressure.
• Additional language skills are a plus.

Responsibilities

• Provide discreet and personalized guest assistance, anticipating needs.
• Offer recommendations and make reservations for dining, entertainment, tours, and activities.
• Arrange transportation including airport transfers and car services.
• Respond to guest inquiries about hotel services and local amenities.
• Keep up-to-date knowledge of events and dining options for tailored advice.
• Build relationships with local vendors to enhance service offerings.
• Manage guest correspondence and record requests and arrangements.

Skills

Exceptional communication

Local knowledge

Interpersonal skills

Discretion & grooming

Multitasking

Problem solving

Tools

Concierge software

Job description

About the Role

Our client is seeking a sophisticated and resourceful Concierge to provide unparalleled guest services at their luxury hotel in Sandton . This role is central to enhancing the guest experience, anticipating needs, and providing personalized recommendations and arrangements for dining, entertainment, transportation, and local activities. You will be the go-to person for guests seeking insider knowledge and seamless assistance. The ideal candidate is charismatic, possesses impeccable communication skills, a vast knowledge of the local area, and a genuine passion for service excellence, ensuring every guest's stay is memorable and tailored to their desires, embodying the hotel's commitment to luxury and personalized attention.

Key Responsibilities

• Provide discreet and personalized assistance to guests, anticipating their needs and fulfilling requests promptly and efficiently.
• Offer expert recommendations and make reservations for local restaurants, entertainment venues, tours, and other activities.
• Arrange transportation, including airport transfers, car services, and local travel, ensuring guest comfort and punctuality.
• Handle guest inquiries and requests related to hotel services, amenities, and the surrounding area with extensive local knowledge.
• Maintain an up-to-date knowledge of local events, attractions, and dining options to offer tailored advice.
• Build and maintain strong relationships with local vendors, tour operators, and businesses to enhance service offerings.
• Manage guest correspondence and maintain accurate records of requests and arrangements.

Requirements

• Proven experience as a Concierge in a luxury hotel or high-end hospitality environment.
• Exceptional knowledge of the local area, including its dining, cultural, and entertainment scene.
• Outstanding communication, interpersonal, and problem-solving skills.
• Impeccable grooming and presentation, with a professional and discreet demeanor.
• Proficiency in using concierge software and reservation systems.
• Ability to multitask and remain calm under pressure, handling multiple guest requests simultaneously.
• Fluency in additional languages is a significant advantage.

Benefits

• Competitive salary and gratuity opportunities.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and training in luxury hospitality.
• Complimentary meals and uniform provision.
• A prestigious work environment in the heart of Sandton , working with a discerning clientele.