Concierge

Placements24; Mossel Bay; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Discounts on hotel services and local魅

Job summary

Placements24 is seeking a charismatic Concierge for a luxury hotel in Mossel Bay. You will be the primary contact for guest inquiries, delivering personalized service and anticipating needs to ensure a memorable stay.

Strong communication, interpersonal and problem-solving skills are required, with knowledge of Mossel Bay attractions. Fluency in additional languages is a plus and a professional demeanor is expected.

Qualifications

• Experience in Concierge or guest-facing role, preferably in luxury hospitality.
• Knowledge of Mossel Bay and surrounding attractions.
• Fluency in additional languages is a plus.

Responsibilities

• Assist guests with restaurant reservations, tour bookings and transportation.
• Provide information on local attractions, events and activities.
• Resolve guest inquiries with a high level of service.
• Maintain up-to-date knowledge of hotel services and area offerings.
• Build rapport with guests and anticipate their needs.

Skills

Communication skills

Interpersonal skills

Problem-solving

Guest service

Job description

About the Role

Our client is seeking a charismatic and resourceful Concierge to enhance the guest experience at their luxury hotel in Mossel Bay. As the primary point of contact for guest inquiries and requests, you will provide personalized service, ensuring guests have a memorable and enjoyable stay. This role requires an in-depth knowledge of local attractions, exceptional problem-solving skills, and a genuine desire to assist guests with all their needs, from dining reservations to travel arrangements.

Key Responsibilities

• Assist guests with a wide range of requests, including restaurant reservations, tour bookings, and transportation arrangements.
• Provide recommendations and information on local attractions, events, and activities.
• Handle guest inquiries and resolve issues with efficiency and a high level of service.
• Maintain an up-to-date knowledge of hotel services and surrounding areas.
• Build rapport with guests and anticipate their needs.

Requirements

• Proven experience as a Concierge or in a similar guest-facing role, preferably in luxury hospitality.
• Excellent knowledge of Mossel Bay and surrounding attractions.
• Strong communication, interpersonal, and problem-solving skills.
• Professional demeanor and polished presentation.
• Fluency in additional languages is a plus.

Benefits

• Competitive salary and gratuities.
• Comprehensive health insurance.
• Discounts on hotel services and local attractions.
• Opportunity to interact with a diverse international clientele.
• A supportive and engaging work environment.