Concierge

Placements24; Paarl; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Staff accommodation may be available

Job summary

Placements24 is seeking a sophisticated Concierge for a luxury property in Paarl. You will be the face of the establishment, providing exceptional service, personalized assistance, and expert recommendations to guests.

Handle reservations, tours, transportation and tickets; share local insights; coordinate with other hotel departments to ensure seamless service. Fluency in English is essential, additional languages are a plus. Staff accommodation may be available.

Qualifications

• Previous experience in a Concierge role or high-end hospitality customer service.
• Extensive knowledge of the Paarl area and attractions.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage multiple requests efficiently.
• Professional appearance and demeanor.
• Fluency in English; additional languages are a plus.

Responsibilities

• Assist guests with restaurant reservations, tour bookings, transportation, and event tickets.
• Provide information on local attractions, activities, and dining options.
• Anticipate guest needs and proactively offer services.
• Maintain a database of local services and contacts.
• Handle guest inquiries and resolve issues promptly and courteously.
• Coordinate with hotel departments to ensure seamless service delivery.

Skills

Concierge exp

Local Paarl knowledge

Communication skills

Multitasking

Professional appearance

English fluency

Job description

About the Role

Our client is looking for a sophisticated and knowledgeable Concierge to provide exceptional service and personalized assistance to guests at their luxury property in Paarl . You will be the primary resource for guest inquiries, offering recommendations, making reservations, and arranging services to ensure a memorable stay. This role demands excellent local knowledge, resourcefulness, and a commitment to anticipating and fulfilling guest needs with discretion and professionalism, acting as the face of the establishment.

Key Responsibilities

• Assist guests with a wide range of requests, including restaurant reservations, tour bookings, transportation, and event tickets.
• Provide detailed information and recommendations on local attractions, activities, and dining establishments.
• Anticipate guest needs and proactively offer services to enhance their experience.
• Maintain a comprehensive database of local services, contacts, and information.
• Handle guest inquiries and resolve issues promptly and courteously.
• Coordinate with other hotel departments to ensure seamless service delivery.

Requirements

• Previous experience in a Concierge role or high-end hospitality customer service.
• Extensive knowledge of the Paarl area and surrounding attractions.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage multiple requests efficiently.
• Professional appearance and demeanor.
• Fluency in English; additional languages are a plus.

Benefits

• Competitive annual salary.
• Staff accommodation may be available.
• Access to exclusive local experiences and network.
• Opportunities for training and professional growth in hospitality.
• A prestigious work environment in a beautiful setting.