Concierge Services Manager

Placements24; Gqeberha; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Career growth opportunities

Collaborative work environment

Job summary

Placements24 in Port Elizabeth is seeking a sophisticated Concierge Services Manager to lead a concierge team at a premier establishment. You will anticipate guest needs and fulfill requests with utmost professionalism and discretion, delivering personalized experiences that create lasting impressions.

You will manage a team, establish partnerships with local vendors, and ensure the highest standards of service, hospitality excellence, and seamless guest journeys in a luxury setting.

Qualifications

• Experience in concierge or guest services management, preferably in luxury hospitality.
• Deep knowledge of Port Elizabeth attractions, dining, and transport.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to stay composed and professional under pressure.
• Proven leadership and service-excellence passion.

Responsibilities

• Lead and coach the concierge team with training and feedback.
• Oversee guest requests, reservations, and local activity arrangements.
• Develop relationships with vendors, tour operators, and service providers.
• Maintain high standards of quality, efficiency, and guest satisfaction.
• Manage the concierge department budget and resources.

Skills

Leadership

Guest services

Customer service

Vendor relations

Problem solving

Communication

Job description

About the Role

Our client is searching for a sophisticated and service-oriented Concierge Services Manager to lead their concierge team at a premier establishment in Port Elizabeth. This role is responsible for curating exceptional guest experiences by anticipating needs and fulfilling requests with utmost professionalism and discretion. You will manage a team of concierges, establish partnerships with local businesses, and ensure the highest standards of personalized service. This is a key position for an individual dedicated to delivering unparalleled hospitality and creating lasting impressions.

Key Responsibilities

• Lead and manage the concierge team, providing training, guidance, and performance feedback.


• Oversee the fulfillment of guest requests, reservations, and arrangements for local activities and transportation.


• Develop and maintain strong relationships with external vendors, tour operators, and service providers.


• Ensure all concierge services meet the highest standards of quality, efficiency, and guest satisfaction.


• Manage the concierge department budget and operational resources effectively.

Requirements

• Previous experience in a concierge or guest services management role, preferably in luxury hospitality.


• Exceptional knowledge of Port Elizabeth attractions, dining, and transportation.


• Outstanding interpersonal, communication, and problem-solving skills.


• Ability to maintain composure and professionalism under pressure.


• Strong leadership qualities and a passion for service excellence.

Benefits

• Competitive annual salary and potential for gratuities.


• Comprehensive health, dental, and vision insurance.


• Access to exclusive local partnerships and services.


• Opportunities for career growth in luxury hospitality management.


• A sophisticated and collaborative work environment in Port Elizabeth.