Front Desk Receptionist

Placements24; Mossel Bay; On-site; ZAR 96,000 - 180,000; Full time

Benefits offered by this job

Overtime

Staff discounts on services

Training and development

Friendly and supportive environment

Coastal town location

Job summary

Placements24 is seeking a friendly Front Desk Receptionist in Mossel Bay to greet guests, manage check-ins/outs, answer inquiries, and support guests with requests for a memorable stay.

The role emphasizes professionalism, calm efficiency during peak times, and providing accurate information about services and local attractions to enhance the guest experience.

Qualifications

• Experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Proficient in hotel reservation systems and standard office software.
• Professional demeanor and appearance.
• Ability to remain calm and efficient during busy periods.

Responsibilities

• Greet guests upon arrival and departure.
• Manage reservations, check-ins, and check-outs accurately.
• Answer calls, respond to inquiries, and direct to departments.
• Provide information about services, attractions, and directions.
• Handle guest requests and resolve minor issues, escalating complex problems as needed.
• Maintain a tidy reception area and up-to-date materials.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Organizational skills

Tools

Hotel reservation system

MS Office

Job description

About the Role

A welcoming hotel in Mossel Bay requires a friendly and efficient Front Desk Receptionist to be the first point of contact for guests. You will manage check-ins and check-outs, handle inquiries, and assist guests with various requests to ensure a positive stay. This role is fundamental to the guest experience, setting the tone for their visit and contributing to the overall reputation of the hotel in the scenic Western Cape

Key Responsibilities

• Greet guests warmly upon arrival and departure.
• Manage reservations, check-ins, and check-outs accurately and efficiently.
• Answer telephone calls, respond to guest inquiries, and direct calls to appropriate departments.
• Provide information about hotel services, local attractions, and directions.
• Handle guest requests and resolve minor issues promptly, escalating complex problems as needed.
• Maintain a tidy and organized reception area, ensuring all informational materials are up-to-date.

Requirements

• Previous experience in a receptionist or customer service role, preferably in a hotel setting.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel reservation systems and standard office software.
• A professional demeanor and appearance.
• Ability to remain calm and efficient during busy periods in Mossel Bay .
• Good organizational skills and attention to detail.

Benefits

• Competitive hourly wage with potential for overtime.
• Staff discounts on hotel services and accommodation.
• Training and development opportunities.
• A friendly and supportive work environment.
• Chance to work in a beautiful coastal town in the Western Cape .