Community Health Navigator (Remote)

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work flexibility

Home office stipend

Professional development opportunities

Comprehensive medical benefits

Retirement benefits

Generous annual leave

Job summary

Placements24 seeks a proactive Community Health Navigator to join a fully remote team, connecting individuals with essential health and social services from a home office. You will guide clients through healthcare options, enroll in plans, and support preventive care, chronic disease management, and mental health programs.

This role requires strong communication, deep knowledge of South Africa’s healthcare landscape, and the ability to build trust remotely while contributing to improved health

Qualifications

• Bachelor's degree in Public Health, Health Sciences, Social Work, Nursing, or related field.
• Minimum of 4 years of experience in community health, healthcare navigation, or a similar role.
• Strong knowledge of the South African healthcare system, including public and private sectors.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Proficiency in using virtual communication tools and digital record-keeping systems.
• Empathetic and client-centred approach, with the ability to build trust remotely.

Responsibilities

• Assist clients in understanding their health needs and available services, including medical, mental health, and social support.
• Guide clients through enrolling in health insurance plans and government health programs.
• Facilitate appointment scheduling and reminders for healthcare visits.
• Educate clients on preventative health practices and chronic disease management.
• Connect clients with healthcare providers, specialists, and community resources.
• Provide information and support related to medications and treatment plans.
• Maintain accurate and confidential client records using secure digital systems.
• Track client progress and follow up to ensure continuity of care and service utilization.
• Collaborate with healthcare providers and community organisations to coordinate care.
• Identify barriers to healthcare access and provide feedback for service improvement.
• Conduct outreach and education through virtual channels to raise awareness about health services.

Skills

Communication skills

Empathy

Self-motivation

Remote work ability

Attention to detail

Education

Bachelor's degree in Public Health or related field

Tools

Video conferencing tools

Digital records systems

Job description

About the Role

Our client is seeking a proactive and resourceful Community Health Navigator to join their fully remote team. In this critical role, you will serve as a vital link connecting individuals and communities with essential health and social services. Operating entirely from your home office, you will leverage digital platforms and communication tools to assist clients in understanding their healthcare options, navigating complex systems, and accessing preventative care, chronic disease management programs, and mental health support. The position demands excellent communication skills, a thorough understanding of the South African healthcare landscape, and the ability to guide clients with empathy and efficiency. You will be instrumental in improving health equity and outcomes for diverse populations, transcending geographical barriers. This is a unique opportunity to contribute to public health initiatives from anywhere, making a significant impact on individual well-being and community health.

Key Responsibilities

• Assist clients in understanding their health needs and available services, including medical, mental health, and social support.
• Guide clients through the process of enrolling in health insurance plans and accessing government health programs.
• Facilitate appointment scheduling and provide reminders for healthcare visits.
• Educate clients on preventative health practices, chronic disease management, and healthy lifestyle choices.
• Connect clients with appropriate healthcare providers, specialists, and community resources.
• Provide information and support related to accessing medication and understanding treatment plans.
• Maintain accurate and confidential client records using secure digital systems.
• Track client progress and follow up to ensure continuity of care and service utilization.
• Collaborate with healthcare providers, social workers, and community organisations to coordinate care.
• Identify systemic barriers to healthcare access and provide feedback for service improvement.
• Conduct outreach and education through virtual channels to raise awareness about health services.

Requirements

• A Bachelor's degree in Public Health, Health Sciences, Social Work, Nursing, or a related field.
• Minimum of 4 years of experience in community health, healthcare navigation, social work, or a similar role.
• Strong knowledge of the South African healthcare system, including public and private sectors, and relevant legislation.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Proficiency in using virtual communication tools (e.g., video conferencing, instant messaging) and digital record-keeping systems.
• Empathetic and client-centred approach, with the ability to build trust remotely.
• Strong problem-solving and critical thinking skills.
• Ability to work independently and manage a caseload effectively from a remote location.
• Familiarity with common health conditions and social determinants of health.
• Must have a reliable internet connection and a dedicated workspace.
• Fluency in additional South African languages is advantageous.

Benefits

• Competitive salary and remote work flexibility.
• Contribution towards home office expenses and internet connectivity.
• Opportunities for professional development and training in health navigation and digital health.
• Comprehensive medical and retirement benefits.
• A chance to significantly improve health outcomes for underserved populations.
• Work within an innovative, tech-enabled healthcare support system.
• Collaborative and supportive virtual team environment.
• Generous annual leave.
• Employee assistance program for personal well-being.
• The ability to work from anywhere within South Africa.