Community Health Navigator

Placements24; Durban; Hybride; ZAR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health insurance

Paid time off

Training & development

Résumé du poste

Placements24 is seeking a Community Health Navigator to connect Durban residents with clinics, insurance guidance, and health programs, delivering support in a hybrid work setup.

You will assist with appointment scheduling, educate on preventive care, maintain confidential records, and advocate for timely, equitable access to services.

The role requires empathy, strong communication, and the ability to travel within the Durban area to reach diverse communities.

Qualifications

• High School Diploma or equivalent; further education or certification in healthcare or social services is a plus.
• Proven experience in client advocacy, case management, or health navigation.
• Strong understanding of the healthcare system and public health resources in Durban.
• Excellent interpersonal and communication skills, with the ability to connect with diverse populations.
• Proficiency in using computers, including email, internet, and basic database software.
• Ability to work independently and collaboratively in a hybrid work model.
• Empathy, patience, and a strong commitment to serving the community.
• Ability to travel within the Durban area for client meetings and outreach.
• Fluency in English; knowledge of isiZulu or other local languages is highly beneficial.
• Demonstrated ability to maintain confidentiality and handle sensitive information.

Responsabilités

• Provide one-on-one assistance to community members in accessing healthcare services, including clinics, hospitals, and specialists.
• Help clients understand and navigate health insurance plans, including eligibility and enrollment.
• Assist with scheduling medical appointments and following up to ensure adherence.
• Educate community members on preventative health measures, healthy living, and available wellness programs.
• Connect individuals with social support services, such as food assistance, housing support, and mental health resources.
• Maintain accurate and confidential client records using the designated database.
• Develop and maintain strong working relationships with healthcare providers, community organizations, and local health departments.
• Conduct outreach activities to raise awareness about health services within the Durban community.
• Collect data on client needs and service utilization to inform program improvement.
• Advocate for clients to ensure they receive equitable and timely healthcare.

Connaissances

Client advocacy

Case management

Health navigation

Interpersonal skills

Confidentiality

Empathy

Communication skills

Time management

Formation

High School Diploma or equivalent

Outils

Basic database software

Description du poste

About the Role

Our client is a dynamic organization committed to enhancing public health outcomes through accessible community support. We are seeking a proactive and compassionate Community Health Navigator to join our team serving the Durban area. This hybrid role combines remote work flexibility with essential in-person engagement within the community. As a Health Navigator, you will be the crucial link between individuals seeking healthcare services and the resources available to meet their needs. Your primary focus will be to empower community members by guiding them through the healthcare system, assisting with appointment scheduling, insurance navigation, and access to vital health programs. You will play a key role in reducing health disparities and promoting healthier lifestyles within Durban's diverse populations. This is an excellent opportunity to make a tangible impact in a role that values both autonomy and direct community interaction.

Key Responsibilities

• Provide one-on-one assistance to community members in accessing healthcare services, including clinics, hospitals, and specialists.
• Help clients understand and navigate health insurance plans, including eligibility and enrollment.
• Assist with scheduling medical appointments and following up to ensure adherence.
• Educate community members on preventative health measures, healthy living, and available wellness programs.
• Connect individuals with social support services, such as food assistance, housing support, and mental health resources.
• Maintain accurate and confidential client records using the designated database.
• Develop and maintain strong working relationships with healthcare providers, community organizations, and local health departments.
• Conduct outreach activities to raise awareness about health services within the Durban community.
• Collect data on client needs and service utilization to inform program improvement.
• Advocate for clients to ensure they receive equitable and timely healthcare.

Requirements

• A High School Diploma or equivalent; further education or certification in healthcare or social services is a plus.
• Proven experience in a role involving client advocacy, case management, or health navigation.
• Strong understanding of the healthcare system and public health resources in Durban.
• Excellent interpersonal and communication skills, with the ability to connect with diverse populations.
• Proficiency in using computers, including email, internet, and basic database software.
• Ability to work independently and collaboratively in a hybrid work model.
• Empathy, patience, and a strong commitment to serving the community.
• Ability to travel within the Durban area for client meetings and outreach.
• Fluency in English; knowledge of isiZulu or other local languages is highly beneficial.
• Demonstrated ability to maintain confidentiality and handle sensitive information.

Benefits

• competitive salary
• health insurance
• paid time off
• opportunities for ongoing training and professional development

The role provides a balanced approach to work, allowing for remote flexibility while maintaining crucial community engagement.

You'll be part of a supportive team dedicated to improving health equity in Durban.