Community Health Navigator

Placements24; George; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary and comprehensive—"

Professional development opportunities

Mission-driven culture

Access to advanced digital tools

Job summary

Placements24 is seeking a Community Health Navigator for a fully remote role focused on guiding individuals and families to access healthcare, understand services, and manage health effectively. You will serve as a bridge between communities and the healthcare system, addressing barriers related to information, access, and culture.

The ideal candidate has a Bachelor's in Public Health, Nursing, Social Work or related field, at least 4 years in healthcare or community outreach, and strong

Qualifications

• Bachelor's degree or higher in Public Health, Nursing, Social Work, Community Development or related field.
• Minimum 4 years' experience in healthcare, public health or community outreach with patient navigation focus.
• Fluency in English; proficiency in additional local languages is an advantage.

Responsibilities

• Conduct virtual needs assessments to identify barriers to healthcare access.
• Educate community members about health services, preventive care, and chronic disease management.
• Assist clients in scheduling medical appointments and understanding insurance processes.
• Provide culturally sensitive support and connect clients with local resources.
• Develop and maintain a database of local healthcare providers and resources.
• Collaborate with providers and social services to coordinate care for clients.
• Facilitate virtual health education workshops and information sessions.
• Track client progress and document interactions in a secure system.
• Stay updated on health policies and best practices in patient navigation.

Skills

Exceptional communication

Motivational interviewing

Remote work agility

Education

Bachelor's degree in Public Health / Nursing / Social Work / Community Development

Tools

EHR systems

Telehealth platforms

Digital health tools

Job description

About the Role

Our client, a forward-thinking organization dedicated to improving health outcomes in underserved communities, is seeking an experienced Community Health Navigator. This fully remote position allows you to connect with individuals and families across various locations, providing crucial guidance and support to help them access healthcare services and manage their health effectively. You will act as a vital link between communities and the healthcare system, overcoming barriers related to information, accessibility, and cultural understanding. This is an exciting opportunity to leverage your expertise in Community & Social Care and health advocacy to create a positive and lasting impact, all while enjoying the benefits of a remote-first work environment. The ideal candidate is empathetic, knowledgeable, and adept at navigating complex systems.

Key Responsibilities

• Conduct virtual needs assessments to identify barriers to healthcare access for individuals and families.
• Educate community members about available health services, preventive care, and chronic disease management.
• Assist clients in scheduling medical appointments, navigating insurance processes, and understanding treatment plans.
• Provide culturally sensitive support and resources to diverse populations within the community.
• Develop and maintain a comprehensive database of local healthcare providers, community resources, and support groups.
• Collaborate with healthcare providers, social service agencies, and community leaders to coordinate care and advocate for clients' needs.
• Facilitate virtual health education workshops and information sessions on relevant health topics.
• Track client progress and outcomes, documenting interactions and interventions in a secure digital system.
• Stay updated on health policies, community health trends, and best practices in patient navigation and Community & Social Care.

Requirements

• A Bachelor's degree in Public Health, Nursing, Social Work, Community Development, or a related field.
• Minimum of 4 years of experience in healthcare, public health, or community outreach, with a focus on patient navigation or Community & Social Care.
• Demonstrated understanding of the healthcare system, insurance, and common health conditions.
• Excellent communication, interpersonal, and motivational interviewing skills.
• Proficiency in using telehealth platforms, electronic health records (EHR), and other digital health tools.
• Ability to work independently and manage a remote caseload effectively.
• Strong problem-solving skills and the ability to advocate effectively for clients.
• Fluency in English is required; proficiency in additional local languages is an advantage.
• Previous experience working remotely is a plus.

Benefits

• Fully remote work arrangement, offering unparalleled flexibility.
• Competitive salary and comprehensive benefits package.
• Professional development opportunities and ongoing training in health navigation.
• The chance to significantly improve health equity and outcomes in underserved communities.
• A collaborative and mission-driven organizational culture.
• Access to advanced digital tools and resources for remote patient engagement.
• Contribute to innovative approaches in Community & Social Care and public health.