Community Banking Advisor – Mangaung Metro (12‑Month Contract)

RMB; Bloemfontein; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FNB in Bloemfontein is inviting applications for a 12-Month Hourly Rate Contract as a Community Advisor Talent Pool for the Mangaung Metro Cluster. You will build relationships, guide customers to digital/services, and provide tailored financial solutions within a compliant framework.

The role emphasizes communication, accuracy, and proactive engagement with local communities to support banking needs and growth in the Mangaung metro region.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 certificate in Banking, Business Admin or Customer Service recognized by FAIS.
• 1–3 years of experience in customer-facing environments.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by addressing transactional needs and expectations.
• Educate customers on the appropriate banking platforms.
• Analyse customer data and identify tailored solutions.
• Achieve sales targets through contextual, integrated financial solutions.
• Ensure compliance with rules and processes and maintain attention to detail.

Skills

Relationship building

Customer focus

Communication

Sales awareness

Digital self-service

Data interpretation

Education

Grade 12 / NQF4

NQF5 Certificate in Banking/Business Admin

Job description

FNB in Bloemfontein is inviting applications for a 12-Month Hourly Rate Contract as a Community Advisor Talent Pool for the Mangaung Metro Cluster. You will build relationships, guide customers to digital/services, and provide tailored financial solutions within a compliant framework.

The role emphasizes communication, accuracy, and proactive engagement with local communities to support banking needs and growth in the Mangaung metro region.