Banking Community Advisor – Local Impact & Growth

FirstRand Bank India; Bloemfontein; On-site; ZAR 83,000 - 124,000; Full time

Job summary

FirstRand Bank is inviting applications for a Community Advisor role within the Mangaung Metro cluster in South Africa. This 12-month hourly rate contract focuses on building client relationships, guiding customers to digital channels, and delivering integrated financial solutions across branch locations in Bloemfontein, Botshabelo, Thaba Nchu, and Wepener.

You will engage with customers, explain processes simply, uphold regulatory compliance, and drive portfolio growth while delivering

Qualifications

• Minimum qualification: Grade 12 / NQF 4.
• Preferred: NQF Level 5 with Banking, Business Admin or related FAIS.
• 1–3 years in customer-facing roles within financial services.

Responsibilities

• Build and maintain client relationships.
• Provide helpful customer experience and explain processes clearly.
• Educate customers on Banking platforms and digital channels.
• Identify sales opportunities to grow portfolio.
• Ensure compliance and attention to detail.

Skills

Customer Service

Communication

Digital Self-Service

Sales Aptitude

Education

Grade 12 / NQF 4

NQF5 Banking/Business Admin FAIS

Job description

FirstRand Bank is inviting applications for a Community Advisor role within the Mangaung Metro cluster in South Africa. This 12-month hourly rate contract focuses on building client relationships, guiding customers to digital channels, and delivering integrated financial solutions across branch locations in Bloemfontein, Botshabelo, Thaba Nchu, and Wepener.

You will engage with customers, explain processes simply, uphold regulatory compliance, and drive portfolio growth while delivering