Community Advisor: Customer Experience (12M Contract)

Firstrand Limited; South Africa; On-site; ZAR 543,000 - 651,000; Part time

Job summary

FNB is recruiting a Community Advisor in Bloemfontein to deliver an exceptional customer experience by understanding needs and guiding customers to suitable service channels. The role is part of the POP team and focuses on timely service, accurate processing, and promoting digital channels.

The ideal candidate will help drive customer growth and sales support while maintaining adherence to service standards and policies. This is a 12-month hourly-rate contract.

Qualifications

• Deliver exceptional customer experience by understanding customer needs and directing to the most suitable service channels.
• Ensure interactions align with established policies, processes, and service standards.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are fully understood.
• Promote migration to Self-Service and digital channels.
• Achieve net profit growth through sales and service support.
• Grow the active customer base and support service delivery.

Job description

FNB is recruiting a Community Advisor in Bloemfontein to deliver an exceptional customer experience by understanding needs and guiding customers to suitable service channels. The role is part of the POP team and focuses on timely service, accurate processing, and promoting digital channels.

The ideal candidate will help drive customer growth and sales support while maintaining adherence to service standards and policies. This is a 12-month hourly-rate contract.