Agency Plus Community Advisor

Firstrand Limited; South Africa; On-site; ZAR 543,000 - 651,000; Part time

Job summary

FNB is recruiting a Community Advisor in Bloemfontein to deliver an exceptional customer experience by understanding needs and guiding customers to suitable service channels. The role is part of the POP team and focuses on timely service, accurate processing, and promoting digital channels.

The ideal candidate will help drive customer growth and sales support while maintaining adherence to service standards and policies. This is a 12-month hourly-rate contract.

Qualifications

• Deliver exceptional customer experience by understanding customer needs and directing to the most suitable service channels.
• Ensure interactions align with established policies, processes, and service standards.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are fully understood.
• Promote migration to Self-Service and digital channels.
• Achieve net profit growth through sales and service support.
• Grow the active customer base and support service delivery.

Job description

Agency Plus Community Advisor

Location: Bloemfontein

Posted: today

End Date: September 22, 2026

Salary: R53500

Job Description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Hello Future Community Advisor Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions. As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards. Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.

Are you someone who can:

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)