Agency Plus Community Advisor

Fnbnamibia; South Africa; On-site; ZAR 543,000 - 651,000; Part time

Job summary

FNB in Bloemfontein is seeking an Agency Plus Community Advisor on a 12-month hourly rate contract (part time). You will serve customers promptly, understand their needs, and process requests accurately to support sales and service delivery in line with FNB standards.

This frontline role drives exceptional customer experiences, helps migrate customers to Self‑Service and digital channels, and contributes to growing the active customer base while delivering on Balanced Scorecard targets.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood and requests are processed accurately.
• Deliver an excellent customer experience aligned to service standards.
• Support sales and service delivery to drive net profit growth.
• Assist in migrating customers to Self-Service and digital channels.
• Grow the active customer base while maintaining quality interactions.

Job description

Agency Plus Community Advisor

Location: Bloemfontein

Contract: 12-Month Hourly Rate Contract (Part Time)

Salary: R53500

End Date: September 22, 2026

Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.

As part of the FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.

Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Achieve net profit growth through effective sales and service support
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels
• Grow the active customer