Customer Experience & Digital Sales Advisor

FirstRand Corporate Centre; Randburg; On-site; ZAR 83,000 - 138,000; Part time

Job summary

FNB invites applications for a 12‑month hourly rate Community Advisor role at a FirstRand POP branch. The position focuses on delivering prompt, accurate service, guiding customers to digital/self-service options, and supporting sales and service delivery in line with FNB standards.

You will support customer inquiries, process transactions, and contribute to growth through cross-sell opportunities while maintaining governance and audit compliance. Closing date: 25/09/26.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Grow the active customer account base to expand overall client engagement.
• Identify and maximise cross-sell opportunities to strengthen customer relationships.
• Track, control, and influence sales activities to achieve predetermined sales targets.
• Track, control, and influence service activities to improve service efficiencies.
• Provide efficient administration through careful planning, accurate reporting, and timely information updates.
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines.
• Produce accurate and reliable sales and service statistics for management and decision‑making.
• Comply with governance, legislative, and audit requirements.
• Uphold FNB’s Golden Rules processes and procedures consistently.
• Take accountability for self‑development and continuously grow personal capability.

Skills

Excellent communication

Relationship building

Digital and Self-Service guidance

Sales opportunity identification

Organization and time management

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / Business Administration / Customer Service

Job description

FNB invites applications for a 12‑month hourly rate Community Advisor role at a FirstRand POP branch. The position focuses on delivering prompt, accurate service, guiding customers to digital/self-service options, and supporting sales and service delivery in line with FNB standards.

You will support customer inquiries, process transactions, and contribute to growth through cross-sell opportunities while maintaining governance and audit compliance. Closing date: 25/09/26.