Customer-Centric Banking Advisor: Digital & Service Growth

RMB; Vereeniging; On-site; ZAR 138,000 - 207,000; Full time

Job summary

FNB is seeking a Community Advisor for its POP network in South Africa. The role focuses on front-line customer service, driving a great customer experience, and guiding customers to digital channels while supporting sales and service delivery.

This is a 12-month hourly rate contract at a branch. Ideal candidates will have Grade 12, 1–3 years’ customer-facing experience, and a willingness to learn governance and fraud controls.

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Deliver an excellent customer experience aligned to service standards.
• Identify sales opportunities and support portfolio growth.
• Guide customers toward digital and Self-Service solutions.
• Track and report on sales and service activities.

Skills

Customer service

Communication

Sales opportunities

Digital self-service guidance

Attention to detail

Organisational skills

Education

Grade 12 / NQF4

NQF5 certificate in Banking/Business Admin/Customer Service

Job description

FNB is seeking a Community Advisor for its POP network in South Africa. The role focuses on front-line customer service, driving a great customer experience, and guiding customers to digital channels while supporting sales and service delivery.

This is a 12-month hourly rate contract at a branch. Ideal candidates will have Grade 12, 1–3 years’ customer-facing experience, and a willingness to learn governance and fraud controls.