Command Centre Operator – Incident & Monitoring Lead

Altron; Randburg; On-site; ZAR 350,000 - 600,000; Full time

Job summary

Altron in Randburg, Gauteng is seeking a Command Centre Operator to monitor and coordinate operational activities within our command centre. You will ensure smooth operations, manage incident tickets, and dispatch resources when incidents are categorized as incidents.

The ideal candidate will have multitasking abilities, strong analytical skills, a technical server/network background, and the ability to stay calm under pressure. Onsite client site.

Qualifications

• Matric with IT-related diploma is required.
• Diploma in Information Technology or equivalent preferred.
• CompTIA N+ and ITIL Foundation recommended.
• Microsoft Azure Administrator Associate certification is a plus.

Responsibilities

• Ensure tickets are followed up/escalated, serviced and closed within SLA.
• Log retrospective tickets when work is completed if no ticket existed.
• Monitor and operate systems and services in the command centre.

Skills

Technical support

ITIL

MS Azure

Cloud migration

Education

Matric with IT-related diploma

Diploma in Information Technology

CompTIA N+

Microsoft Azure Administrator Associate

ITIL Foundation

Tools

MS Azure

Windows Server

Office 365

MS Operating Systems

Cloud Migration

Job description

Altron in Randburg, Gauteng is seeking a Command Centre Operator to monitor and coordinate operational activities within our command centre. You will ensure smooth operations, manage incident tickets, and dispatch resources when incidents are categorized as incidents.

The ideal candidate will have multitasking abilities, strong analytical skills, a technical server/network background, and the ability to stay calm under pressure. Onsite client site.