National Command Centre Operations Specialist

Fidelity Services Group; Johannesburg; Vor Ort; ZAR 180.000 - 320.000; Vollzeit

Zusammenfassung

Fidelity Services Group is seeking a National Command Centre Operator to monitor and escalate events across multiple surveillance platforms, including Syntell and DSS. The role requires attention to detail, strong reporting, and the ability to work both independently and as part of a team.

Responsibilities include analyzing alerts, dispatch coordination, and maintaining accurate handovers and system notes. A PSIRA Grade C and 1+ year in a monitoring environment are preferred.

Qualifikationen

• Compulsory Grade 12, PC literacy, and PSIRA Grade C.
• No criminal records and knowledge of call centre/control room platforms.
• Minimum 1 year experience in a Monitoring Centre or similar role.
• Strong observation, reporting and writing abilities are required.
• Ability to work independently and as part of a team.
• Comfort with high-pressure tasks and strict SOPs.

Aufgaben

• Monitor alerts across Syntell, DSS (Dahua), Deep Alert, Listener and Vumacam Proof 360 as assigned.
• Escalate findings with detailed information to dispatch or supervisors.
• Conduct proper handovers with the outgoing shift and record activities in the OB book.
• Ensure equipment at the station is functional and report any anomalies.
• Maintain professional communication with customers and colleagues.
• Follow SOPs for each site and escalate concerns when procedures are unclear.

Kenntnisse

Grade 12

PC Literate

PSIRA Grade C

No criminal records

Call Centre/ Control Room knowledge

Call Centre/ Control Room fundamentals

Call Centre/ Control Room platforms

1 year Monitoring Centre experience

Independent working

Team player

Attention to detail

Strong writing skills

Reporting skills

Proactive under pressure

Accountability for station work

Knowledge of Syntell/DSS/Deep Alert/VJ

Good peer relationships

Jobbeschreibung

Fidelity Services Group is seeking a National Command Centre Operator to monitor and escalate events across multiple surveillance platforms, including Syntell and DSS. The role requires attention to detail, strong reporting, and the ability to work both independently and as part of a team.

Responsibilities include analyzing alerts, dispatch coordination, and maintaining accurate handovers and system notes. A PSIRA Grade C and 1+ year in a monitoring environment are preferred.