ICC - Operator

Altron; Randburg; On-site; ZAR 350,000 - 600,000; Full time

Job summary

Altron in Randburg, Gauteng is seeking a Command Centre Operator to monitor and coordinate operational activities within our command centre. You will ensure smooth operations, manage incident tickets, and dispatch resources when incidents are categorized as incidents.

The ideal candidate will have multitasking abilities, strong analytical skills, a technical server/network background, and the ability to stay calm under pressure. Onsite client site.

Qualifications

• Matric with IT-related diploma is required.
• Diploma in Information Technology or equivalent preferred.
• CompTIA N+ and ITIL Foundation recommended.
• Microsoft Azure Administrator Associate certification is a plus.

Responsibilities

• Ensure tickets are followed up/escalated, serviced and closed within SLA.
• Log retrospective tickets when work is completed if no ticket existed.
• Monitor and operate systems and services in the command centre.

Skills

Technical support

ITIL

MS Azure

Cloud migration

Education

Matric with IT-related diploma

Diploma in Information Technology

CompTIA N+

Microsoft Azure Administrator Associate

ITIL Foundation

Tools

MS Azure

Windows Server

Office 365

MS Operating Systems

Cloud Migration

Job description

By submitting your CV on this Career Portal, you acknowledge that your personal information will be processed in accordance with the Protection of Personal Information Act (POPI Act).

We will use your information to: Match your qualifications with suitable job opportunities, Contact you regarding potential employment, and Manage your application in our system.

Your personal information will be kept confidential and protected with appropriate security measures.

You have the right to access your information, request corrections, and object to its use. Should you wish to withdraw your application, you may do so on the Application screen.

If you have any questions about our POPI policy, please contact us via our details on the Altron Website.

Introduction

• Business Unit: Altron Digital Business
• Location: Randburg, Gauteng
• Appointment Type: Permanent

We are looking for a Command Centre Operator, who will play a vital role in monitoring and coordinating operational activities within our command centre. You will be responsible for ensuring the smooth functioning of the command centre, by performing basic checks and approved support activities, managing incoming monitoring events and dispatching appropriate resources, when the event is categorised as an incident. The ideal candidate will have exceptional multitasking abilities, strong analytical skills, technical server and network background, and the ability to remain calm under pressure. Note: Due to text limitations within the system, this advertisement provides a summary of the role, responsibilities, and requirements.

Required Tasks

• To ensure that tickets logged are followed up / escalated, serviced and closed within the agreed SLA
• To ensure that incident tickets are logged retrospectively if no call was logged for work completed. No ticket no performance
• Monitor and operate various systems and services, including virtual platforms, server components, operating systems, network components, within the command centre
• Analyse and act on alerts that require intervention though logging tickets, first call resolution and ticket management to resolution
• Manage tickets in your control providing accurate and timely information and dispatching appropriate resources when necessary
• Maintain constant vigilance over multiple screens and systems to identify potential incidents, anomalies, or security breaches
• Collaborate with internal departments, external agencies, and field personnel to ensure seamless coordination and communication during incidents or emergencies

Requirements

• Matric, Technical Support NQF Level 4; Diploma in Information Technology
• CompTIA N+
• Microsoft Certified: Azure Administrator Associate
• ITIL Foundation
• 2 – 4 years of Technical Support with an emphasis in MS Azure, Migration to Cloud, MS Operating Systems, MS Office or Office 365 and MS Server

General Comment/s

Onsite - Client site