24/7 Command Centre Manager (Security & Operations)

JVR Software; South Africa; Remote; ZAR 420,000 - 700,000; Full time

Job summary

JVR Software in South Africa seeks an operations leader to run the Command Centre, overseeing day-to-day operations and coordinating shifts across teams.

You will manage incidents, monitor performance, and drive process improvements to meet service standards in a 24/7 environment.

The role requires strong leadership and a hands-on approach to optimize staff planning and resource allocation.

Qualifications

• Matric; a relevant qualification will be an advantage.
• 5-8 years’ operational experience, with at least 3 years in a management role.
• Experience in the security or facilities management sector is essential.
• Proven experience managing large teams.
• Experience in a 24/7 operational environment.
• Strong computer skills and an interest in technology and systems.
• Good leadership, communication and problem-solving skills.

Responsibilities

• Manage the day-to-day running of the Command Centre.
• Lead and manage large teams working across different shifts.
• Oversee staff planning, shifts and daily resource allocation.
• Manage incidents, escalations and operational issues.
• Monitor performance and ensure service standards are met.
• Identify problems and improve processes and efficiencies.
• Ensure procedures are followed and teams are performing effectively.

Skills

Operations management

Team leadership

Shift planning

Incident handling

Communication

Problem solving

Education

Matric

Job description

JVR Software in South Africa seeks an operations leader to run the Command Centre, overseeing day-to-day operations and coordinating shifts across teams.

You will manage incidents, monitor performance, and drive process improvements to meet service standards in a 24/7 environment.

The role requires strong leadership and a hands-on approach to optimize staff planning and resource allocation.