Collections and Customer Service

AngelCare; Durban North; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Health insurance

Paid time off

Collaborative environment

Job summary

Msuez Uk in Durban North, South Africa, is hiring a Collections and Customer Service Representative to join our office-based team. The role focuses on contacting customers to collect outstanding payments, resolving billing issues, and maintaining accurate interaction records.

You will provide excellent service, handle inquiries professionally, and collaborate with colleagues to improve collections processes. The position is full-time with normal hours and occasional remote work.

Qualifications

• Minimum of 2 years of experience in collections and customer service.
• Bilingual in English and another language is a plus.
• Strong communication and negotiation skills.
• Proficient in Microsoft Office and customer service software.
• Knowledge of collections laws and regulations.

Responsibilities

• Contact customers to collect outstanding payments and resolve billing issues.
• Maintain accurate records of all customer interactions and payments.
• Provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner.
• Collaborate with team members to develop and implement strategies for improving collections processes.
• Monitor and report on collection activities and make recommendations for improvement.
• Identify and escalate potential issues or disputes to management.
• Keep up-to-date with industry regulations and best practices for collections and customer service.
• Assist with other administrative tasks as needed.

Job description

Position: Collections and Customer Service Representative

Msuez Uk is a leading collections and customer service company based in Durban North, South Africa. We specialize in providing effective and efficient solutions to our clients' collections and customer service needs. Our team is dedicated to delivering exceptional service and ensuring customer satisfaction.

Position Overview

We are seeking a highly motivated Collections and Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work well under pressure. This is a full-time position with opportunities for growth and development within the company.

Key Responsibilities

• Contact customers to collect outstanding payments and resolve any billing issues
• Maintain accurate records of all customer interactions and payments
• Provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner
• Collaborate with other team members to develop and implement strategies for improving collections processes
• Monitor and report on collection activities and make recommendations for improvement
• Identify and escape potential issues or disputes to management
• Keep up-to-date with industry regulations and best practices for collections and customer service
• Assist with other administrative tasks as needed

Qualifications

• High school diploma or equivalent; Bachelor's degree in Business Administration or related field is preferred
• Minimum of 2 years of experience in collections and customer service
• Strong communication and negotiation skills
• Proficient in Microsoft Office and customer service software
• Ability to multitask and manage time effectively
• Knowledge of collections laws and regulations
• Bilingual in English and another language is a plus

Working Conditions

This is a full-time position based in our office in Durban North, South Africa. The working hours are Monday to Friday, 9am to 5pm. Occasional overtime may be required. The successful candidate may also be required to work remotely at times.

Benefits

• Competitive salary
• Opportunities for growth and development
• Health insurance
• Paid time off
• Collaborative and supportive work environment

If you are a highly motivated individual with a passion for collections and customer service, we encourage you to apply for this position. Join our team at Msuez Uk and be a part of our mission to provide exceptional service to our clients.