Customer Service Representative

EXL; Cape Town; On-site; ZAR 167,400 - 279,000; Full time

Benefits offered by this job

Market-related salary

Performance-based incentives

Growth opportunities

Supportive team environment

Job summary

A leading customer service firm in Cape Town is looking for motivated Customer Service Agents to join their Collections Campaign team. Candidates will manage customer interactions related to overdue accounts and negotiate payment arrangements. Applicants must have at least 6 months of call center experience and a clear credit record. This is a full-time in-office role with rotational shifts. The position offers a market-related salary and performance incentives.

Qualifications

• Minimum 6 months call center experience (non-negotiable).
• Clear credit record (non-negotiable).
• Willingness to work rotational shifts.

Responsibilities

• Contact customers regarding outstanding accounts via phone.
• Negotiate and secure payment arrangements.
• Provide accurate account information and resolve customer queries.
• Maintain detailed records of customer interactions.
• Meet and exceed collection targets.

Skills

Strong communication skills

Negotiation skills

Problem-solving skills

Attention to detail

Ability to handle pressure

Target-driven

Education

Matric (Grade 12)

Job description

Customer Service Agent (Collections Campaign)

Location: Cape Town (In-Office)

Employment Type: Full-Time

Shift Requirement: Rotational shifts

Job Overview

We are seeking motivated and target-driven Customer Service Agents to join our Collections Campaign team based in Cape Town. The successful candidates will be responsible for managing outbound and inbound customer interactions related to overdue accounts, negotiating payment arrangements, and ensuring excellent customer service while meeting performance targets.

Key Responsibilities

• Contact customers regarding outstanding accounts via phone.
• Negotiate and secure payment arrangements in line with company policies.
• Provide accurate account information and resolve customer queries professionally.
• Maintain detailed and accurate records of customer interactions.
• Meet and exceed daily, weekly, and monthly collection targets.
• Adhere to company compliance, quality assurance, and regulatory standards.
• Handle customer objections effectively and maintain a positive customer experience.
• Matric (Grade 12) – compulsory.
• Minimum 6 months call center experience (non-negotiable).
• Clear credit record (non-negotiable).
• Willingness to work rotational shifts.
• Must be able to work full-time in-office in Cape Town.
• Strong communication and negotiation skills.
• Target-driven and results-oriented.
• Ability to handle pressure and objections.
• Good problem-solving skills.
• Strong attention to detail and administrative accuracy.

What We Offer

• Market-related salary.
• Performance-based incentives.
• Growth and development opportunities.
• Supportive team environment.

In alignment with the Employment Equity Act, and to ensure that our workforce reflects the diversity of our communities, preference will be given to applicants from historically underrepresented groups, aligned with our EE targets.

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