Collections & Customer Service Specialist (Growth & Remote)

AngelCare; Durban North; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Health insurance

Paid time off

Collaborative environment

Job summary

Msuez Uk in Durban North, South Africa, is hiring a Collections and Customer Service Representative to join our office-based team. The role focuses on contacting customers to collect outstanding payments, resolving billing issues, and maintaining accurate interaction records.

You will provide excellent service, handle inquiries professionally, and collaborate with colleagues to improve collections processes. The position is full-time with normal hours and occasional remote work.

Qualifications

• Minimum of 2 years of experience in collections and customer service.
• Bilingual in English and another language is a plus.
• Strong communication and negotiation skills.
• Proficient in Microsoft Office and customer service software.
• Knowledge of collections laws and regulations.

Responsibilities

• Contact customers to collect outstanding payments and resolve billing issues.
• Maintain accurate records of all customer interactions and payments.
• Provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner.
• Collaborate with team members to develop and implement strategies for improving collections processes.
• Monitor and report on collection activities and make recommendations for improvement.
• Identify and escalate potential issues or disputes to management.
• Keep up-to-date with industry regulations and best practices for collections and customer service.
• Assist with other administrative tasks as needed.

Job description

Msuez Uk in Durban North, South Africa, is hiring a Collections and Customer Service Representative to join our office-based team. The role focuses on contacting customers to collect outstanding payments, resolving billing issues, and maintaining accurate interaction records.

You will provide excellent service, handle inquiries professionally, and collaborate with colleagues to improve collections processes. The position is full-time with normal hours and occasional remote work.