Co-Ord Sales Technical Liaison

Toyota SA; Sandton; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Toyota SA in Sandton seeks a Co-ordinator: Sales Technical Liaison to provide dedicated administrative support to the Manager, primarily focused on Recall Campaigns and PDCs.

The role involves tracking campaigns, coordinating with internal departments, maintaining logs, and ensuring compliance across reporting obligations. Strong MS Excel skills and attention to detail are essential.

Qualifications

• NQF Level 4 (120 credits on level 8 framework) qualification in administration, project management, or technical field.
• Trade Test in Mechanical Engineering will be advantageous.
• Advanced MS Excel and MS Office skills.
• Prior experience in the automotive industry or technical administration advantageous.
• Strong organizational and communication skills.

Responsibilities

• Recall & Special Service Campaign Administration: log, track campaigns; draft bulletins; monitor progress using Excel and internal systems; liaise with Warranty/Parts/Sales/Company Secretary/TAPC for smooth execution.
• Pre-Delivery Correction Support: manage PDC docs, STOP SHIPMENT notices, liaise with VLD, Sales and Dealers; coordinate repair scheduling and parts orders.
• Parts Supply Tracking: monitor stock levels and ordering with TAPC procurement; implement part number changes and track constraints.
• Stakeholder Communication: handle dealer and internal queries; maintain logs of correspondence.
• Reporting & Compliance: compile reports for management and regulatory bodies; maintain GLOVE system data.

Skills

Strong organizational skills

Excellent written communication

Attention to detail

Ability to prioritize

Education

NQF Level 4 qualification in administration/project management/technical field

Trade Test in Mechanical Engineering (advantageous)

Tools

MS Excel

MS Office

Job description

Job Title

Co-ordinator: Sales Technical Liaison

Band Level

5/6/7

Division

Sales and Marketing Group

Location

Sandton

This role exists to provide dedicated administrative support to the Manager: Sales Technical Liaison, with a primary focus on Recall Campaigns, Pre-Delivery Corrections (PDCs), and related compliance activities. By taking on the day-to-day administrative and coordination functions.

Key Performance Areas

Recall & Special Service Campaign Administration

• Receive, log, and track all campaigns issued by TMC or other vehicle manufacturers.
• Draft and distribute detailed technical bulletins to the dealer network.
• Track campaign progress, parts availability, and completion rates using Excel and internal systems.
• Liaise with internal departments (Warranty, Parts, Sales, Company Secretary, TAPC, etc.) to ensure smooth campaign execution.

Pre-Delivery Correction Support

• Manage PDC documentation, STOP SHIPMENT notices, and liaison with VLD, Sales, and Dealers.
• Coordinate repair scheduling and ordering parts for affected vehicles.

Parts Supply Tracking

• Monitor parts stock levels and ordering schedules in collaboration with TAPC procurement.
• Implement part number changes and track supply constraints.

Stakeholder Communication

• Handle campaign-related queries from dealers, field technical managers, and internal teams.
• Maintain accurate and timely correspondence logs.

Reporting & Compliance

• Compile and submit reports for management, government, and regulatory bodies (e.g: NCC).
• Maintain GLOVE system data (annual questionnaires, market product reports, and updates).

Qualifications And Experience

• NQF Level 4 (120 credits on level 8 framework) qualification in administration, project management, or technical field.
• Trade Test in Mechanical Engineering will be advantageous.
• Advanced MS Excel and MS Office skills.
• Prior experience in the automotive industry or technical administration advantageous.
• Strong organizational and communication skills.

Competencies

• Excellent attention to detail.
• Strong written communication and technical documentation skills.
• Ability to prioritize and allocate resources effectively.
• Commitment to deadlines and high standards of work.
• Integrity and accountability.
• Innovative approach to improving administrative processes.

SPECIAL CONDITIONS

• May be required to work after hours or during holidays to meet campaign deadlines.
• Occasional travel may be required.

THIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY POLICY

Closing date

20 October 2026