Spare Parts and Work Order Management Supervisor

Jelocorp Group; Johannesburg; On-site; ZAR 300,000 - 520,000; Full time

Job summary

Jelocorp Group in Fourways, Johannesburg, is seeking a Spare Parts and Work Order Management Supervisor for a one-year fixed-term contract, with potential permanency based on performance. You will coordinate after-sales spare-parts administration, manage service work orders from creation to completion, and maintain accurate stock records for timely parts allocation.

Responsibilities include tracking repair, warranty and customer-service cases, coordinating with warehouses and service centres,

Qualifications

• The candidate holds a Diploma or relevant qualification in Supply Chain, Logistics or a related field.
• Experience in spare-parts administration, inventory control or after-sales service is required.
• Strong MS Excel skills and ability to learn service-management/ERP systems.

Responsibilities

• Create, update, monitor and close after-sales service work orders.
• Track progress of repair, maintenance, warranty and customer-service cases.
• Coordinate spare-parts ordering, receiving, allocation and dispatch.
• Maintain accurate spare-parts inventory records and stock movements.
• Prepare daily, weekly and monthly reports on open orders and stock availability.
• Analyse service and inventory data using Microsoft Excel.
• Ensure compliance with after-sales, inventory and reporting procedures.

Skills

Excel proficiency

Administrative skills

Communication skills

Organizational skills

Attention to detail

Inventory management

Education

Diploma in Supply Chain / Logistics / Business Administration

Tools

ERP systems

Microsoft Office

Job description

Location: Fourways, Johannesburg

Vacancy: One-year fixed-term contract with the possibility of permanent employment. The first year will be used to assess performance.

Probation: First three months

Industry: Home Appliances, Consumer Electronics and Television

Overview

The Spare Parts and Work Order Management Supervisor will be responsible for coordinating after-sales spare-parts administration and managing service work orders from creation to completion. The role will ensure accurate stock records, timely allocation of spare parts and effective monitoring of customer-service and repair cases.

Key Responsibilities

• Create, update, monitor and close after-sales service work orders.
• Track the progress of repair, maintenance, warranty and customer-service cases.
• Follow up on outstanding, delayed or incomplete work orders with service centres and internal teams.
• Coordinate the ordering, receiving, allocation and dispatching of spare parts.
• Maintain accurate spare-parts inventory records and monitor stock movements.
• Conduct regular stock reconciliations and assist with stock counts.
• Monitor minimum and maximum stock levels and identify replenishment requirements.
• Match spare parts to the correct product models, repair cases and work orders.
• Ensure that spare-parts usage is accurately recorded against each service case.
• Communicate with customers, service centres, technicians, warehouses and other internal departments regarding work-order progress.
• Maintain complete supporting documentation for all work orders and spare-parts transactions.
• Prepare daily, weekly and monthly reports on open work orders, completed cases, spare-parts usage, ageing cases and stock availability.
• Analyse service and inventory data using Microsoft Excel.
• Identify discrepancies, delays and recurring operational issues and elevate them appropriately.
• Support the After-Sales Service Manager in improving service processes and turnaround times.
• Ensure compliance with TCL's after-sales, inventory and reporting procedures.

Minimum Requirements

• Diploma or relevant qualification in Supply Chain, Logistics, Business Administration, Customer Service or a related field.
• At least 2-4 years of experience in spare-parts administration, inventory control, work-order management or after-sales service.
• Experience in home appliances, consumer electronics, automotive parts or a related technical industry would be advantageous.
• Strong Microsoft Excel skills, including formulas, filters, lookups, pivot tables and data reporting.
• Proficiency in Microsoft Office and the ability to learn service-management or ERP systems.
• Strong administrative, organisational and follow-up skills.
• High attention to detail and accuracy.
• Good customer-service and communication skills.
• Ability to manage multiple open cases and work under pressure.
• Experience coordinating with warehouses, technicians or service centres would be advantageous.

Key Performance Indicators

• Accuracy of spare-parts inventory records.
• Work-order completion and closure rate.
• Number and ageing of outstanding work orders.
• Spare-parts availability and replenishment efficiency.
• Accuracy of spare-parts allocation to service cases.
• Timeliness and accuracy of operational reports.
• Reduction in delayed repairs caused by spare-parts or administrative issues.