Aftermarket Controller M/F

Groupe CFAO; South Africa; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Groupe CFAO in Africa, South Africa, is hiring a General Services Officer to manage service activity, coordinate technicians and ensure timely communication with customers. The role requires Matric, strong MS Office skills, and 3 years in the MHE or motor industry.

You will plan machine movements to the workshop, prepare quotations and ensure accurate record-keeping; you will also contribute to monthly sustainability reporting and service scheduling within the Kerridge system.

Qualifications

• Grade 12 / Matric
• Advanced / Expert Computer literacy in MS Outlook, Word and Excel
• + - 3 Years’ experience in MHE / Motor Industry
• Knowledge of English language, customer service, and electronics/computers.

Responsibilities

• Schedule, plan and communicate service activity; dispatch technicians.
• Facilitate customer calls, complaints and queries; communicate process/results to customers.
• Plan and arrange machines to workshop; follow through till delivery.
• Compile monthly sustainability report; invoicing within 3 working days.
• Ensure technicians achieve labour recovery; submit weekly CSI report.
• Maintain service schedules and update Kerridge system; assist with invoices and orders.
• Provide scheduled and ad-hoc reports to department manager or foreman.

Skills

Active Listening

Reading Comprehension

Time Management

Speaking

Writing

Critical Thinking

Active Learning

Coordination

Monitoring

Service Orientation

Social Perceptiveness

Education

Grade 12 / Matric

Tools

MS Outlook

MS Word

MS Excel

Job description

Administration - Administration -General Services Officer

Position title

Contract

Contractual hours

Full-time

The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:

Grade 12 / Matric

Advanced / Expert Computer literacy in MS Outlook, Word and Excel

+ - 3 Years’ experience in MHE / Motor Industry

Knowledge Requirements:

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers and Electronics — Knowledge of electronic equipment, and computer hardware and software, including applications and programming.

Required Skills:

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Time Management — Managing one's own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Coordination — Adjusting actions in relation to others' actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Service Orientation — Actively looking for ways to help people.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Required Abilities:

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand
• Speech Clarity — The ability to speak clearly so others can understand you.
• Near Vision — The ability to see details at close range (within a few feet of the observer).
• Speech Recognition — The ability to identify and understand the speech of another person.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers,letters, words, pictures, mathematical)

Profile

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:

• Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns, services, load test, PDI, rebuild, engineering, booking of all jobs on mobile tech
• Facilitating customer calls, complaints and queries; ensure it is followed through and communicate process / result to customers
• Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered
• Compiling of sustainability report – monthly
• Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous)
• Ensuring technicians achieve labour recovery = >80%
• Submission of weekly CSI report
• Ensuring that the team achieves predetermined targets
• Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
• Processing of Service, Maintenance Agreements (as and when required), updating of records on Kerridge system. Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.
• Assisting product support engineer / foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
• Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or product support engineer / foreman
• Processing of creditors invoices, creating order numbers
• Submitting of tax invoices and job cards to customers for chargeable & maintenance work
• Preparing quotations, submitting, following up with the customers and submitting to Product support to follow

Preparing quotations, submitting, following up with the customers and submitting to Product support to follow up on order numbers

Resolve debtors’ queries and follow through until resolved

Resolve creditors queries and follow through until resolved

GPS amendments to be done weekly, business & private trips respectively

Processing of technician’s overtime

Ordering of parts & following up with relevant supplier

Driver training candidates to be added to TETA data base within 5 days from training

Job location

Job location

Africa, South Africa

Location

General Motors Industrial Park, Gate No. 5, Kempston Road Sidwell, Gqebetha, South