Key Account – Parts Distribution Centre (KA-PDC) Coordinator

Midvaal Recruitment; Kempton Park; On-site; ZAR 400,000 - 550,000; Full time

Job summary

Midvaal Recruitment is seeking a Key Account – Parts Distribution Centre (KA-PDC) Coordinator located in Kempton Park, Gauteng. This role entails coordinating customer service and parts distribution, maintaining relationships with key account customers, and ensuring efficient operational processes.

The ideal candidate will possess a Grade 12 qualification, relevant experience in logistics or customer service, and proficiency in ERP systems. A valid driver's license is essential for this permanent position.

Qualifications

• Minimum 3 years' experience in customer service, parts coordination, or logistics.
• Experience in construction, mining, or industrial sectors is advantageous.
• Valid driver's license required.

Responsibilities

• Build and maintain relationships with key account customers.
• Monitor customer orders and provide delivery updates.
• Track deliveries and ensure on-time order fulfilment.

Skills

Customer service

Parts coordination

Logistics

Inventory management

Microsoft Office

ERP systems

Education

Grade 12 (Matric)

Diploma or Degree in Supply Chain Management

Tools

SAP

Job description

Overview

Key Account – Parts Distribution Centre (KA-PDC) Coordinator

Reference: MID695 Location: Kempton Park, Gauteng Employment Type: Permanent

About the Opportunity

Our client is seeking an organised and customer-focused Key Account – Parts Distribution Centre (KA-PDC) Coordinator to support the efficient coordination of aftermarket parts distribution and key account operations.

Minimum Requirements

• Grade 12 (Matric)
• Diploma or Degree in Supply Chain Management, Logistics, Business Administration or a related field will be advantageous
• Minimum 3 years' experience in customer service, parts coordination, logistics, supply chain or warehouse administration
• Experience working within the construction, mining, automotive, heavy equipment or industrial sectors will be advantageous
• Computer literate in Microsoft Office (Excel, Word and Outlook)
• Experience working with ERP systems such as SAP or similar
• Excellent organisational and administrative skills
• Valid driver's license

• Experience coordinating aftermarket parts or warehouse operations
• Knowledge of inventory management and logistics processes
• Experience supporting dealer networks or key account customers
• Understanding of order fulfilment and distribution centre operations

Key Responsibilities

Key Account Coordination

• Build and maintain strong relationships with key account customers and dealer networks
• Serve as the primary point of contact for parts order enquiries and customer support
• Coordinate customer requirements with internal departments to ensure service excellence
• Monitor customer orders and provide regular updates on delivery status
• Resolve customer queries and escalate issues where required

Parts Distribution Coordination

• Coordinate the processing and fulfilment of parts orders
• Liaise with warehouse, logistics and procurement teams to ensure stock availability
• Monitor order accuracy, picking, packing and dispatch activities
• Coordinate urgent and priority customer orders
• Track deliveries and ensure on-time order fulfilment

Inventory & Administration

• Assist with inventory control and stock monitoring
• Maintain accurate order records and customer information
• Process transactions within the ERP system
• Prepare reports on order status, inventory and customer service performance
• Support stock counts and inventory reconciliation activities

Operational Support

• Coordinate communication between sales, aftersales, logistics and warehouse departments
• Assist with planning and scheduling customer deliveries
• Monitor key performance indicators relating to customer service and order fulfilment
• Identify opportunities to improve operational efficiency and customer satisfaction
• Ensure compliance with company procedures and quality standards

Apply & Contact

Send detailed CV, Certificates, and ID copy to [e-mail]

Please note: Only shortlisted candidates will be contacted. If you do not receive feedback within 14 days of your application, please consider your application unsuccessful.