Application Development Architect – ServiceNow Lead

Hire Resolve; Gauteng; On-site; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Hire Resolve partners with a multinational manufacturer to secure a ServiceNow Lead/Architect responsible for the CMDB on the ServiceNow platform. This role ensures accuracy, consistency, and completeness of CMDB data across the enterprise.

The candidate will oversee Discovery, Service Mapping, and integrations such as SCCM, Intune, and SolarWinds, while championing ITAM and data quality. Strong leadership and executive communication are essential.

Qualifications

• 12+ years managing ServiceNow CMDB, ITAM, and infra architecture in large-scale environments.
• Hands-on experience with Discovery, Service Mapping, CSDM, and cross-platform integrations.

Responsibilities

• Oversee Discovery, Service Mapping, reconciliation, and integrations to ensure precise CI population.
• Maintain CMDB health by monitoring data quality and managing data certification to fix gaps.
• Champion hardware and software lifecycle management (ITAM).
• Lead, mentor, and develop a team of asset technicians.
• Partner with ITSM, ITOM, and engineering to align CMDB data with IT processes.

Skills

Cross-functional leadership

Troubleshooting

Executive-level communication

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

SCCM

Intune

SolarWinds

ServiceNow

Job description

A multinational manufacturer who makes specialty coatings, sealants, and building materials for homes, industries, and construction, is seeking a ServiceNow Lead / Architect who will ensure the accuracy, consistency, and completeness of the Configuration Management Database (CMDB) within the ServiceNow platform.

Responsibilities:

• Oversee Discovery, Service Mapping, reconciliation, and integrations (e.g., SCCM, Intune, SolarWinds) to ensure precise CI population.

• Maintain CMDB health by monitoring data quality, resolving discrepancies, and managing data certification to fix root-cause gaps.

• Champion hardware and software lifecycle management (ITAM).

• Lead, mentor, and perform talent development for a team of asset technicians.

• Partner with ITSM, ITOM, and engineering teams to align CMDB data with IT processes and change management impacts.

• Facilitate governance forums and technical workshops to improve CMDB adoption and maturity.

• Design dashboards and reports tracking CMDB compliance, health metrics, and operational impact.

• Stay aligned with new ServiceNow releases and implement best practices to drive automation and efficiency.

Minimum Requirements:

• Experience: 12+ years managing ServiceNow CMDB, ITAM, and infrastructure architecture in large-scale environments.

• Technical Expertise: Hands‑on experience with Discovery, Service Mapping, CSDM, and cross‑platform monitoring/management integrations.

• Education: Bachelor’s degree in Computer Science, IT, or a related field.

• Certifications:

  • ServiceNow Certified Implementation Specialist (CMDB or Discovery)

  • ITIL v4 Foundations

• Soft Skills: Demonstrated cross‑functional leadership, strong troubleshooting, analytical decision‑making, and executive‑level communication skills.

Benefits:

Competitive salary based on experience (salary can potentially be more based on experience/skills)