Client Support Representative

Placements24; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

On-site in Tembisa

Training & development

Career progression

Job summary

Placements24 is seeking a diligent Client Support Representative in Tembisa to enhance customer service operations. You will provide first-line support, resolve client issues, and guide users through product features, ensuring high satisfaction and strong relationships.

The role requires experience in client support, excellent communication, and the ability to work independently in a dynamic team environment. On-site collaboration and ongoing training are available for career growth.

Qualifications

• Previous experience in a similar client support or customer service role.
• Excellent interpersonal and communication skills.
• Familiarity with support ticketing systems and CRM software.
• A proactive approach to problem-solving and customer engagement.
• Ability to work independently and as part of a team in a dynamic setting.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Provide first-line support and technical assistance to clients.
• Diagnose and resolve client issues efficiently and effectively.
• Guide clients through product features and functionalities.
• Document all client interactions and resolutions in the support system.
• Follow up with clients to ensure their issues have been resolved satisfactorily.
• Collaborate with internal teams to address client feedback and product improvements.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is looking for a diligent Client Support Representative to enhance their customer service operations in Tembisa . This role is crucial for providing direct assistance to clients, addressing their needs, and ensuring they receive optimal value from our services. You will be an essential part of a team dedicated to building and maintaining strong client relationships through consistent, high-quality support. This position offers the opportunity to make a significant impact within a growing company that prioritizes customer satisfaction and employee development within the vibrant community of Tembisa .

Key Responsibilities

• Provide first-line support and technical assistance to clients.
• Diagnose and resolve client issues efficiently and effectively.
• Guide clients through product features and functionalities.
• Document all client interactions and resolutions in the support system.
• Follow up with clients to ensure their issues have been resolved satisfactorily.
• Collaborate with internal teams to address client feedback and product improvements.

Requirements

• Previous experience in a similar client support or customer service role.
• Excellent interpersonal and communication skills.
• Familiarity with support ticketing systems and CRM software.
• A proactive approach to problem-solving and customer engagement.
• Ability to work independently and as part of a team in a dynamic setting.
• Strong organizational skills and ability to manage multiple tasks.

Benefits

• Competitive remuneration package.
• On-site work environment fostering team collaboration in Tembisa .
• Access to training and development programs.
• Health insurance benefits.
• A supportive team culture with clear career progression paths.