Customer Support Agent

Placements24; Gauteng; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Competitive salary with performancebon

Hybrid work arrangement

Medical aid

Retirement fund contributions

Training opportunities

Supportive team environment

Job summary

Placements24 is seeking a dynamic Customer Support Agent for a hybrid role in Tembisa, South Africa. You will provide first-line support, guide customers through product features, and help maintain high levels of customer satisfaction.

The position blends in-office collaboration with remote flexibility, handling a variety of customer interactions and resolving issues to uphold a positive brand experience. Strong communication and experience with helpdesk software are desirable.

Qualifications

• Experience in customer service or technical support preferred.
• Strong problem-solving abilities and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-level technical support and customer assistance for product-related queries.
• Investigate and resolve customer complaints and issues promptly.
• Guide customers through product features and troubleshooting steps.
• Document all customer interactions and resolutions in the support system.
• Collaborate with internal teams to ensure customer needs are met effectively.

Skills

Customer service

Technical support

Problem solving

Communication

Hybrid work

Tools

Helpdesk software

Job description

Our client is looking for a dynamic Customer Support Agent to join their team in Tembisa . You will be instrumental in ensuring our customers receive outstanding service and support. This hybrid role allows for a blend of in-office collaboration and remote flexibility, providing a balanced work environment. You will handle a variety of customer interactions, aiming to resolve issues efficiently and maintain high levels of customer satisfaction. This position is perfect for an individual passionate about customer advocacy and delivering a positive brand experience.

Key Responsibilities

• Provide first-level technical support and customer assistance for product-related queries.
• Investigate and resolve customer complaints and issues promptly.
• Guide customers through product features and troubleshooting steps.
• Document all customer interactions and resolutions in the support system.
• Collaborate with internal teams to ensure customer needs are met effectively.

Requirements

• Previous experience in a customer service or technical support role is preferred.
• Strong problem-solving abilities and attention to detail.
• Excellent verbal and written communication skills.
• Comfortable working in a hybrid model, balancing remote and in-office work.
• Familiarity with helpdesk software and ticketing systems.

Benefits

• Competitive annual salary with performance bonuses.
• Hybrid work arrangement offering flexibility.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for training and skill enhancement.
• A supportive team environment focused on employee growth.