Client Success Specialist - Onsite Benoni

Placements24; Benoni; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Development & training

Annual leave

Career advancement

Job summary

Placements24 in Benoni, Gauteng seeks a proactive Client Support Executive to manage client relationships, address needs, and provide comprehensive support, acting as the primary contact for a portfolio of clients and ensuring they receive outstanding service.

The role demands 2–3 years in a client-facing position, excellent communication and negotiation skills, CRM proficiency, and a collaborative mindset to foster long-term partnerships and drive client success.

Qualifications

• Minimum of 2-3 years in a client-facing role such as account management or customer support.
• Excellent communication, presentation, and negotiation skills.
• Strong ability to build rapport and foster long-term relationships.
• Proficiency in CRM software and client management tools.
• Demonstrated problem-solving skills and a client-centric approach.
• Ability to manage multiple client accounts effectively.
• Team player with a proactive attitude.
• Must be able to work from our office in Benoni, Gauteng.
• A relevant degree or diploma is an advantage.

Responsibilities

• Serve as the primary contact for a portfolio of assigned clients.
• Build and maintain strong, trusted relationships with clients.
• Understand client needs and provide tailored solutions and support.
• Respond promptly and effectively to client inquiries and concerns.
• Facilitate client onboarding processes and ensure successful adoption of services.
• Conduct regular check-ins and business reviews with clients.
• Identify opportunities for upselling and cross-selling relevant services.
• Collaborate with internal teams to ensure client satisfaction and issue resolution.
• Gather client feedback and contribute to service improvement initiatives.

Job description

Placements24 in Benoni, Gauteng seeks a proactive Client Support Executive to manage client relationships, address needs, and provide comprehensive support, acting as the primary contact for a portfolio of clients and ensuring they receive outstanding service.

The role demands 2–3 years in a client-facing position, excellent communication and negotiation skills, CRM proficiency, and a collaborative mindset to foster long-term partnerships and drive client success.