EMEA Customer Success Manager - Remote Growth Onboarding

ApprovalMax; Cape Town; On-site; ZAR 400,000 - 600,000; Full time

Benefits offered by this job

26 days paid time off

Additional birthday leave

Performance-based compensation reviews

Remote office assistance

Service years recognition financial reward

Job summary

A leading B2B software firm in Cape Town is seeking a Customer Success Manager to join its passionate team. The role involves guiding customers through onboarding, developing strong relationships, and monitoring performance metrics to drive growth. The ideal candidate will have 2+ years of experience in customer management and a strong SaaS background. The company offers a permanent position with performance-based reviews, 26 days paid time off, and additional birthday leave.

Qualifications

• 2+ years of experience in customer management or similar roles in SaaS.
• Strong track record of driving customer success and retention.
• Excellent interpersonal skills to build lasting relationships.
• Self-motivated and proactive with a passion for exceeding expectations.

Responsibilities

• Guide customers through the onboarding process and provide training.
• Develop and maintain strong relationships with customers.
• Monitor customer performance metrics and provide recommendations.
• Address customer inquiries and ensure timely issue resolution.
• Identify business opportunities and co-create strategies.
• Collaborate with internal teams for a seamless experience.
• Maximize customer value through upselling and cross-selling.
• Maintain accurate customer data in the CRM system.

Skills

Customer management

Account management

SaaS experience

Excellent communication

Problem-solving

Organizational skills

Job description

A leading B2B software firm in Cape Town is seeking a Customer Success Manager to join its passionate team. The role involves guiding customers through onboarding, developing strong relationships, and monitoring performance metrics to drive growth. The ideal candidate will have 2+ years of experience in customer management and a strong SaaS background. The company offers a permanent position with performance-based reviews, 26 days paid time off, and additional birthday leave.