Customer Experience & Revenue Growth Consultant

Pro Tem; Johannesburg; Sur place; ZAR 300 000 - 400 000; Plein temps

Résumé du poste

A leading customer experience consultancy is seeking a Customer Experience Consultant in Johannesburg. This role focuses on enhancing customer satisfaction across multiple stores by monitoring operations, addressing customer feedback, and supporting sales performance. Responsibilities include improving party packages, conducting store inspections, and training staff to uphold service standards. Ideal candidates will have experience in customer service, excellent communication skills, and a passion for creating exceptional customer experiences.

Qualifications

• Experience in customer service roles, ideally in retail or events.
• Strong communication and interpersonal skills.
• Ability to analyze customer feedback and implement improvements.

Responsabilités

• Monitor customer experience across all stores.
• Support revenue growth through improved customer engagement.
• Oversee birthday party package execution and improvements.
• Implement and monitor promotional campaigns.

Connaissances

Customer service excellence

Sales performance improvement

Staff training and development

Operational compliance

Event planning

Description du poste

A leading customer experience consultancy is seeking a Customer Experience Consultant in Johannesburg. This role focuses on enhancing customer satisfaction across multiple stores by monitoring operations, addressing customer feedback, and supporting sales performance. Responsibilities include improving party packages, conducting store inspections, and training staff to uphold service standards. Ideal candidates will have experience in customer service, excellent communication skills, and a passion for creating exceptional customer experiences.