Client Success & Renewals Executive

JVR Software; Roodepoort; In loco; ZAR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

JVR Software in Roodepoort is seeking a junior Client Services professional to support client relationships and policy renewals. The role emphasizes excellent communication, a proactive attitude, and strong administration and client-service skills.

The ideal candidate holds a completed degree (preferably BCom), is fluent in English and Afrikaans, and has no mandatory previous experience. You will engage with clients about products and services and keep client files updated as part of daily

Competenze

• Completed degree, preferably BCom.
• Fluent in English and Afrikaans.
• Must possess excellent written and verbal communication skills.
• Must be proactive, with a positive and friendly attitude.
• Must be professional.
• Excellent interpersonal and administration skills.
• Exceptional client service.
• No relevant experience necessary.
• Build continuous relationships with clients to identify their needs.
• Provide timely feedback to customers daily.
• Engage with clients regarding products and services.
• Update system and database with client information.
• Create and maintain client files.
• Take responsibility for renewals of client policies.
• Client retention.
• Provide resolution to client problems regarding short-term insurance policies.

Mansioni

• Build continuous relationships with clients in order to identify their needs.
• Be proactive in providing timely feedback to customers daily.
• Engage with clients on any questions they may have regarding the various products and services.
• Be diligent in updating the system and database with new information obtained from clients.
• Create and maintain client files.
• Take responsibility for the renewals of client policies.
• Must be solution-orientated and provide resolution to clients in regard to any problems that may arise in relation to their short-term insurance policy.

Conoscenze

Communication skills

Proactive attitude

Professionalism

Interpersonal skills

Client service

Relationship building

Formazione

BCom or related degree

Descrizione del lavoro

JVR Software in Roodepoort is seeking a junior Client Services professional to support client relationships and policy renewals. The role emphasizes excellent communication, a proactive attitude, and strong administration and client-service skills.

The ideal candidate holds a completed degree (preferably BCom), is fluent in English and Afrikaans, and has no mandatory previous experience. You will engage with clients about products and services and keep client files updated as part of daily