Hybrid Client Relations Specialist

Placements24; East London; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Health benefits

Hybrid work arrangement

Professional development

Job summary

Placements24 is seeking a Client Relations Specialist to join our team in East London. You will build long-term client relationships, manage accounts, and ensure a consistently positive client experience in a hybrid work setting.

The role requires proven client relations or customer success experience, excellent communication and negotiation skills, CRM proficiency, and the ability to coordinate with sales and technical teams for seamless service.

Qualifications

• Proven experience in client relations, account management or customer success.
• Exceptional communication, negotiation and interpersonal skills.
• Strong understanding of client relationship management principles.
• Ability to work in a hybrid environment and manage client needs remotely and in person.
• Proficiency with CRM software and office tools.
• Focus on serving clients in the East London region.

Responsibilities

• Manage a portfolio of key clients and maintain relationships.
• Serve as main contact for inquiries, issues and requests.
• Proactively share updates, product information and company news.
• Identify opportunities to enhance client satisfaction and retention.
• Collaborate with sales and technical support to deliver service.
• Gather client feedback to improve services and products.

Skills

Client relations

Account management

Customer success

Communication

Negotiation

Interpersonal skills

Tools

CRM software

Office productivity tools

Job description

Placements24 is seeking a Client Relations Specialist to join our team in East London. You will build long-term client relationships, manage accounts, and ensure a consistently positive client experience in a hybrid work setting.

The role requires proven client relations or customer success experience, excellent communication and negotiation skills, CRM proficiency, and the ability to coordinate with sales and technical teams for seamless service.