Client Success Partner | On-site, Growth & Medical Aid

Placements24; Gauteng; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Training and professional development

Collaborative work environment

Diverse clients in Tembisa

Job summary

Placements24 is seeking an experienced Client Relations Officer to nurture relationships with a diverse client base in Tembisa. The role focuses on maintaining satisfaction, driving repeat business, and advocating for client voices on-site.

You will liaise with internal teams to ensure timely solutions, manage multiple accounts, and document progress in the CRM system. Strong communication and proactive problem solving are essential in this vibrant community setting.

Qualifications

• Proven track record in account management or client relations.
• Excellent interpersonal and written/verbal communication.
• Ability to manage multiple client accounts and prioritize tasks.
• Experience with CRM software and project management tools.
• Proactive, solutions-oriented approach to client challenges.
• Familiar with customer service principles in the Tembisa area.

Responsibilities

• Build and maintain strong relationships with key clients.
• Serve as liaison between clients and internal teams for timely delivery of solutions.
• Address client needs proactively and anticipate issues.
• Conduct regular client meetings to review performance and gather feedback.
• Manage and resolve client complaints to ensure satisfaction.
• Keep detailed records of client interactions and account status in CRM.

Skills

Account management

Interpersonal skills

Communication

Multitasking

Customer service

Education

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Tools

CRM software

Project management tools

Job description

Placements24 is seeking an experienced Client Relations Officer to nurture relationships with a diverse client base in Tembisa. The role focuses on maintaining satisfaction, driving repeat business, and advocating for client voices on-site.

You will liaise with internal teams to ensure timely solutions, manage multiple accounts, and document progress in the CRM system. Strong communication and proactive problem solving are essential in this vibrant community setting.