Hybrid Client Relations Manager | Growth & Satisfaction

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Professional development opportunities

Hybrid work arrangement in Benoni

Team events

Job summary

Placements24 in Benoni is seeking a Client Relations Officer to foster strong relationships with a portfolio of key clients. You will be the main point of contact for inquiries, feedback, and issue resolution, ensuring high levels of client satisfaction through proactive problem-solving.

The role requires excellent communication, a proactive mindset, and the ability to work effectively in a hybrid environment, leveraging CRM tools and MS Office to maintain robust client records and drive service

Qualifications

• Bachelor’s degree in Business Admin/Marketing or related field.
• Proven experience in client relations, account management, or customer service leadership.
• Excellent communication, negotiation, and interpersonal skills.
• Hybrid environment and ability to work independently when needed.
• Proficiency with CRM software and MS Office Suite, especially in Benoni.

Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Serve as the primary contact for client inquiries, concerns and feedback.
• Identify potential issues and implement solutions to retain clients.
• Coordinate with internal teams to meet client needs promptly.
• Conduct regular client check-ins and report on services and offerings.
• Analyze feedback and provide insights for service improvement.

Skills

Client relations

Communication

CRM proficiency

Microsoft Office

Teamwork

Education

Bachelor's degree in Business Admin/Marketing

Tools

CRM software

Microsoft Office

Job description

Placements24 in Benoni is seeking a Client Relations Officer to foster strong relationships with a portfolio of key clients. You will be the main point of contact for inquiries, feedback, and issue resolution, ensuring high levels of client satisfaction through proactive problem-solving.

The role requires excellent communication, a proactive mindset, and the ability to work effectively in a hybrid environment, leveraging CRM tools and MS Office to maintain robust client records and drive service