Client Support Specialist — Growth & Training

Placements24; South Africa; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

On-site training

Medical aid

Retirement fund

Career growth

Supportive team

Job summary

Placements24 is seeking a Client Support Agent for a role in Tembisa. You will be the first point of contact for clients, addressing queries and providing solutions to ensure satisfaction. The position requires collaborative teamwork and a commitment to exceptional service.

Responsibilities include handling calls and emails, diagnosing issues, maintaining records, and educating clients on product features. On-site training and growth opportunities are provided within a supportive team.

Qualifications

• Previous experience in a client support or related role.
• Excellent communication and telephone etiquette.
• Proficiency with support software and ticketing systems.

Responsibilities

• Handle inbound client calls and emails, providing accurate and efficient support.
• Diagnose and resolve technical and non-technical client issues promptly.
• Maintain detailed records of client interactions and resolutions.
• Educate clients on product features and best practices to enhance their experience.
• Collaborate with internal teams to ensure issues are resolved satisfactorily.
• Gather client feedback to identify areas for service improvement.

Skills

Client support

Communication

Ticketing systems

Multitasking

Problem-solving

Empathy

Job description

Placements24 is seeking a Client Support Agent for a role in Tembisa. You will be the first point of contact for clients, addressing queries and providing solutions to ensure satisfaction. The position requires collaborative teamwork and a commitment to exceptional service.

Responsibilities include handling calls and emails, diagnosing issues, maintaining records, and educating clients on product features. On-site training and growth opportunities are provided within a supportive team.