Client Success Lead: Onboarding, Growth & Retention

Placements24

Mtubatuba Local Municipality

On-site

ZAR 300,000 - 470,000

Full time

8 days ago

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Job summary

Placements24 is seeking a proactive Customer Success Manager in Richards Bay to guide a portfolio of clients through onboarding, adoption, and ongoing engagement. You will advocate for clients, leverage business acumen, and work collaboratively to foster long-term partnerships that reduce churn and support sustainable growth.

The role focuses on maximizing value for clients through strong relationship management and continuous engagement, contributing to a positive brand reputation and mutual

Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in customer success or account management.

Responsibilities

Develop and maintain strong relationships with a portfolio of assigned clients.
Oversee the client onboarding process, ensuring a smooth and effective transition to full product utilization.
Proactively monitor client health and engagement, identifying potential risks and opportunities for upselling or cross-selling.
Conduct regular business reviews with clients to assess their goals and alignment with offerings.
Act as the voice of the customer internally, providing feedback to product and sales teams.
Drive customer retention and expansion by ensuring clients achieve their desired outcomes.

Skills

Relationship management

Client onboarding

Customer success

Upselling/cross-selling

Business acumen

Education

Bachelor's degree in business administration/marketing

Job description

The role focuses on maximizing value for clients through strong relationship management and continuous engagement, contributing to a positive brand reputation and mutual

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