Client Success Champion — On-Site in Kimberley

Placements24; Noord-Kaap; On-site; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Development programs

Job summary

Placements24 is seeking a Customer Success Advocate to join our Kimberley office in the Northern Cape. You will manage relationships for a portfolio of clients, onboard new users, and drive retention by delivering exceptional support and product guidance.

The role requires at least 2 years in customer-facing roles, strong communication, and CRM proficiency. This on-site position offers a competitive salary, medical aid, and development opportunities within a collaborative team.

Qualifications

• Minimum of 2 years in customer success, account management, or client-facing support.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer service principles and best practices.
• Ability to manage multiple client accounts simultaneously.

Responsibilities

• Manage and nurture relationships with a dedicated set of clients, acting as their main point of contact.
• Proactively engage with clients to understand their needs, goals, and challenges.
• Onboard new clients, guiding them through initial setup and product utilization.
• Provide ongoing support to maximize value from offerings.
• Conduct regular check-ins and business reviews to assess satisfaction and opportunities.
• Address client concerns promptly and escalate when necessary.
• Educate clients on new features and best practices.
• Monitor client health scores and identify at-risk accounts for intervention.
• Gather client feedback and share insights with product and sales teams.

Skills

Customer success

Account management

CRM proficiency

Communication skills

Team collaboration

Tools

Salesforce

HubSpot

Job description

Placements24 is seeking a Customer Success Advocate to join our Kimberley office in the Northern Cape. You will manage relationships for a portfolio of clients, onboard new users, and drive retention by delivering exceptional support and product guidance.

The role requires at least 2 years in customer-facing roles, strong communication, and CRM proficiency. This on-site position offers a competitive salary, medical aid, and development opportunities within a collaborative team.