Client Services Specialist | PTO & Medical Benefits

Placements24; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical insurance

Retirement savings plan options

Paid time off and public holiday leave

Dynamic office environment and teamEng

Job summary

Placements24 is seeking a Client Services Representative in Cape Town to provide top-tier client support, resolve inquiries, and manage account updates. You will work with a dynamic team in a modern office, ensuring accurate resolutions and high client satisfaction.

Ideal candidates have client-facing experience, strong English communication, and familiarity with CRM tools. The role emphasizes organization, multitasking, and proactive problem-solving to deliver outstanding service.

Qualifications

• Previous experience in a client-facing role such as customer service or account management.
• Exceptional verbal and written communication skills in English.
• Familiarity with CRM systems and customer support software.
• Strong organizational skills and the ability to multitask.
• Proactive attitude and a genuine desire to help clients succeed.
• High school diploma; a related degree is advantageous.

Responsibilities

• Respond to client communications with timely, accurate resolutions.
• Assist clients with inquiries regarding services, accounts, and usage.
• Process client requests, orders, and account updates precisely.
• Document client interactions in the tracking system.
• Collaborate with internal teams to ensure smooth service delivery.
• Identify recurring issues to drive process improvements.

Skills

Customer service

Account management

Communication

Organizational skills

Problem solving

Education

High school diploma

Related degree preferred

Tools

CRM software

Ticketing system

Job description

Placements24 is seeking a Client Services Representative in Cape Town to provide top-tier client support, resolve inquiries, and manage account updates. You will work with a dynamic team in a modern office, ensuring accurate resolutions and high client satisfaction.

Ideal candidates have client-facing experience, strong English communication, and familiarity with CRM tools. The role emphasizes organization, multitasking, and proactive problem-solving to deliver outstanding service.