Client Services Coordinator — Elevate the Client Experience

Placements24; Noord-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick leave

Job summary

Placements24 in Kimberley is seeking a meticulous Client Service Coordinator to join our team. You will ensure smooth service delivery, coordinate client support activities, and act as a liaison between clients and internal departments from our Kimberley office.

The role requires strong organizational skills, attention to detail, experience in client service or coordination, and proficiency with CRM software and office tools.

Qualifications

• Experience in client service, coordination or administrative support.
• Strong organizational and multitasking skills with excellent attention to detail.
• Proficiency in using CRM software and standard office applications.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Ability to work effectively in a team-oriented, office-based environment in Kimberley.

Responsibilities

• Coordinate client service requests, ensuring timely and accurate processing and delivery.
• Liaise with clients to understand their requirements and provide updates on service status.
• Manage client records and documentation, ensuring accuracy and completeness within the CRM system.
• Assist in scheduling client meetings, training sessions, and service appointments.
• Identify and escalate potential client issues or complaints to appropriate management for resolution.
• Collaborate with sales, technical, and operational teams to ensure a seamless client experience.

Skills

Organizational skills

Communication

Teamwork

Attention to detail

Education

High school diploma

Associate's degree / relevant certification

Tools

CRM software

Microsoft Office

Job description

Placements24 in Kimberley is seeking a meticulous Client Service Coordinator to join our team. You will ensure smooth service delivery, coordinate client support activities, and act as a liaison between clients and internal departments from our Kimberley office.

The role requires strong organizational skills, attention to detail, experience in client service or coordination, and proficiency with CRM software and office tools.