Customer Experience Advisor — Office Role with Growth

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Retirement benefits

Training programs

Friendly office environment

Job summary

Placements24 in Mossel Bay is seeking a Customer Service Advisor to be the face and voice of the company, handling inquiries and resolving issues with professionalism in a busy office setting.

The role emphasizes strong communication, CRM proficiency, and teamwork, with a Grade 12 qualification and a commitment to high customer satisfaction. This is a full-time, office-based position with growth opportunities.

Qualifications

• Experience in a customer service role is essential.
• Excellent communication and interpersonal abilities.
• Proficient with customer management software (CRM).
• Friendly, team-oriented attitude and dedication to satisfaction.

Responsibilities

• Assist customers with product, service, and account inquiries.
• Process requests, orders, and applications accurately and efficiently.
• Resolve complaints to achieve positive outcomes.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with colleagues to deliver seamless support.
• Follow company policies to ensure quality service delivery.

Skills

Strong communication

Interpersonal skills

Teamwork

Multitasking

Education

Grade 12 or equivalent

Tools

CRM software

Job description

Placements24 in Mossel Bay is seeking a Customer Service Advisor to be the face and voice of the company, handling inquiries and resolving issues with professionalism in a busy office setting.

The role emphasizes strong communication, CRM proficiency, and teamwork, with a Grade 12 qualification and a commitment to high customer satisfaction. This is a full-time, office-based position with growth opportunities.