Client Relationship Manager - Boutique Wines

Placements24; Stellenbosch; A distancia; ZAR 400.000 - 700.000; Jornada completa

Descripción de la vacante

Placements24 is seeking an experienced Client Relationship Manager for a remote-first role with occasional visits to the Paarl estate in Western Cape. You will manage a portfolio of high-value clients, tailor communications to wine preferences, and organize exclusive events and tastings.

Travel to Paarl may be required. Ideal candidates bring at least 4 years in client relationship management, a passion for fine wines, and strong service orientation to deliver exceptional client experiences.

Formación

• Minimum of 4 years of experience in client relationship management.

Responsabilidades

• Manage and grow a portfolio of key client accounts, fostering loyalty and repeat business.
• Develop personalized communication strategies to engage clients and understand their wine preferences.
• Organize and host exclusive client events, tastings, and vineyard tours (may involve travel to Paarl).
• Handle client inquiries, special requests, and orders with utmost care and efficiency.
• Provide expert recommendations and insights into our wine collection and the winemaking process.
• Collaborate with the marketing and sales teams to develop targeted client engagement initiatives.
• Track client interactions, preferences, and feedback in the CRM system.
• Proactively identify opportunities to enhance the client experience and exceed expectations.
• Represent the brand at wine festivals, trade shows, and other industry events.

Conocimientos

Communication skills

Wine knowledge

Relationship management

Herramientas

CRM software

Descripción del empleo

About the Role

Our client, a highly esteemed boutique wine estate renowned for its premium quality wines, is seeking an experienced and personable Client Relationship Manager to join their team. This position, based remotely but with occasional visits to the estate in Paarl, Western Cape , is dedicated to cultivating and nurturing strong, lasting relationships with our discerning clientele. You will be responsible for managing a portfolio of high-value clients, understanding their preferences, and ensuring they receive exceptional service and exclusive experiences. The ideal candidate possesses a passion for fine wines, outstanding communication skills, and a proven ability to manage client expectations. This is a unique opportunity to represent a luxury brand and contribute to its continued success. We offer a flexible, remote-first working environment, allowing you to connect with clients from anywhere, with necessary travel to Paarl .

Key Responsibilities

• Manage and grow a portfolio of key client accounts, fostering loyalty and repeat business.
• Develop personalized communication strategies to engage clients and understand their wine preferences.
• Organize and host exclusive client events, tastings, and vineyard tours (may involve travel to Paarl).
• Handle client inquiries, special requests, and orders with utmost care and efficiency.
• Provide expert recommendations and insights into our wine collection and the winemaking process.
• Collaborate with the marketing and sales teams to develop targeted client engagement initiatives.
• Track client interactions, preferences, and feedback in the CRM system.
• Proactively identify opportunities to enhance the client experience and exceed expectations.
• Represent the brand at wine festivals, trade shows, and other industry events.

Requirements

• Minimum of 4 years of experience in client relationship management,